kittysuppsReviews of kittysupps.com

Response from kittysuppsSep 13, 2026

Hi Michelle, We’re very sorry to hear about your experience. We understand how upsetting this is, especially when you’re on a fixed income and were charged again after previously requesting that no further orders be sent. We’re also sorry to hear that you’ve been waiting over a month for return instructions. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous cancellation request, the two orders and charges, and follow up on the return request. We understand how frustrating this situation has been and apologize for the stress and inconvenience it has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi, We’re sorry to hear about your experience. We understand your frustration, especially after requesting a refund and then learning that another shipment was being prepared. We’re also sorry that your cats did not take to the product and that you haven’t received a clear resolution regarding your previous request. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous correspondence, refund request, and recent shipment, and determine what happened. We apologize for the frustration this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Bonnie, We’re sorry to hear about your experience. We understand how concerning it is to continue seeing charges after you had already emailed requesting that no further orders be sent, especially when you haven’t received a response to your follow-ups. Please email [email protected] using the same email address associated with your order so our team can locate your account, review your previous request and the two subsequent charges, and determine what happened. We apologize for the frustration and lack of communication you’ve experienced. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Lori, We’re sorry to hear about your experience. We understand how frustrating it is to continue receiving orders after you believed your autoship had already been canceled. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the cancellation history and recent shipments, and look into your return and refund request. We apologize for the frustration this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 4, 2026

Hi Dolores, We’re sorry to hear about your experience. We understand how frustrating it is to contact us before a shipment was sent because you no longer wanted the order, and then still receive it. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the timing of your cancellation request and the shipment, and determine what happened. We apologize for the frustration this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 4, 2026

Hi Sharon, We’re sorry to hear about your experience. We understand how frustrating it must be to repeatedly request cancellation, be told there is no recurring order, and then continue receiving shipments and charges. We also understand your concern about having multiple containers at home when you only expected a one-time purchase. We’d like to have your account, order history, billing, and previous cancellation requests reviewed to determine what happened. Please email [email protected] using the same email address associated with your order so our team can locate your account and review the situation. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 4, 2026

Hi Miles, We’re sorry to hear about your experience. We understand how frustrating it must be to receive an unexpected order, especially after contacting us to cancel and then having difficulty arranging the return. We also understand your concern about the return label and the amount charged. We’d like to have your account, order history, cancellation request, and previous correspondence reviewed so the details of your case can be properly looked into. Please email [email protected] using the same email address associated with your order so our team can locate your account and review the situation with you. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 4, 2026

Hi Melinda, We’re sorry to hear about your experience. We understand how frustrating it must be to deal with repeated charges and shipments after you had already tried to cancel, especially after spending months trying to get the issue resolved. We also understand your frustration with having to involve your credit card company after not receiving the resolution you were looking for. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the subscription status, charges, and previous correspondence, and determine what happened. We apologize for the frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps