kittysuppsReviews of kittysupps.com

Response from kittysuppsSep 13, 2026

Hi Lakeba, We’re sorry to hear about your experience. We understand how concerning it is to continue seeing recurring charges when you did not intend to sign up for a subscription, especially when you’ve already tried reaching out and haven’t received a response. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the recurring charges and subscription status, and determine what happened. We apologize for the frustration and lack of communication you’ve experienced. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Lisa, We’re very sorry to hear about your experience. We understand how concerning it is to receive charges for two additional months after making what you believed was a one-time purchase, especially after being told that you did not have an active subscription. We also understand your frustration with continuing to wait for the refund requests you were told had been submitted. Please email [email protected] using the same email address associated with your order so our team can locate your account, review both charges, the previous correspondence, and the current status of your refund requests. We sincerely apologize for the frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Lesllie, We’re very sorry to hear about your experience. We understand how frustrating it is to have been waiting since March for an order you say was never received, while the tracking showed it as delivered. We also understand your frustration after months of follow-ups and being told a refund was being addressed without seeing a resolution. Please email [email protected] using the same email address associated with your order so our team can locate the March order, review the delivery information, previous correspondence, and the current status of your refund request. We sincerely apologize for the lengthy and frustrating experience. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Julia, We’re very sorry to hear about your experience. We understand how concerning it is to be charged twice for orders you did not expect, especially after being told that there was no active subscription. We also understand how frustrating the refund process has been and the additional difficulty of potentially returning products when transportation is an issue for you. Please email [email protected] using the same email address associated with your order so our team can locate your account, review both $49.90 charges, your previous correspondence, and the current status of your refund request. We sincerely apologize for the frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Michelle, We’re sorry to hear about your experience. We understand how concerning it is to be told that you do not have a subscription or autoship and then receive notice that another order has been processed. We also understand your frustration regarding the refund information and the resolution you were offered by customer service. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the unexpected shipments, previous correspondence, and refund request, and determine what happened. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Claire, We’re sorry to hear about your experience. We understand how frustrating it is to be told that you don’t have an active subscription and then continue receiving unexpected orders and charges. We also understand your frustration with not receiving clear return instructions after reaching out for help. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the charges and previous correspondence, and look into your return and refund request. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi, We’re sorry to hear about your experience. We understand how concerning it is to receive another charge after being told there was no active subscription, and we understand your frustration with the refund and return process. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the unexpected charge, previous correspondence, and the resolution you were offered. We apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsSep 13, 2026

Hi Georgie, We’re sorry to hear about your experience. We understand how frustrating it is to continue receiving shipments after you’ve already requested that no more orders be sent, especially while you’re still waiting for return instructions. Please email [email protected] using the same email address associated with your order so our team can locate your account, review your previous requests and recent shipments, and follow up on the return label you’ve been waiting for. We apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps