kittysuppsReviews of kittysupps.com

What went wrong? They ripped me off twice. I am out $100 because they sent me product that I didn’t order…twice. They used my card without authorization twice. I have emailed them countless times and they don’t respond. I have requested to return the product…no response. Now I have to file a fraud complaint with my bank and get a new card which will mean contacting all of my debtors and I’m still out my $. Two months now and I still cannot get information from this company regarding the return process nor have I received any information about my refund. I do not know how they get away with this. I hope someone shuts them down because they have fraudulent practices. The answer that they left me was a joke. I have several answers that say they will get the department to send me the information on how to proceed with a return as well as what/when I will receive my refund. However, that department does not exist. This has been going on since Mid August 2026.

I ordered 1 bottle. They signed me up for a subscription I didn’t want. I have emailed back and forth with them and they keep sending more bottles. They are getting no extra payments from me, so clearly they are not concerned about losing money. You only hear back from bots. I highly recommend you NOT order from this company. I have 4 extra bottles I’ll give away! At this point, I don’t trust the product or company whatsoever!!

September 25, 2026 Update: Kittysupps responded by my review of yesterday but has taken no action to credit my credit card for the orders charged to me in August and September 2026 totaling $99.82, that I did not order. PLEASE BEWARE THIS COMPANY IS NOT HONORABLE!! I have requested for the past two months that my account be closed and not to ship any orders. This company persists in charging my credit card and shipping product. I have requested a return authorization and they do not accept return product. This company continues to charge my credit card and ship product despite my continued request to STOP. I recommend NOT DOING BUSINESS WITH THIS COMPANY. I have filed a complaint with the Better Business Bureau and also contacted my credit card company. BEWARE this company is not reputable!!

BEWARE!! I saw the ad online and checked out the site. Didn’t order, just looking. A few days later I get an email with an order confirmation and payment receipt from PayPal. So I wrote them and explained I ordered nothing—they confirmed I had no order, no “subscription” and to just “Return to Sender” when it arrived. I’m now four months and over $400 into this and can’t get them to stop shipping or to refund me. Anna on their site assured me they’ll “consider refunding me” even though it’s all been fraudulent from day 1. Do NOT get scammed like I did—and still am—stay FAR away from kittysupps!

No Stars!!! When I originally ordered Taurine I was going to just try it to see if it would work. I told my vet and she said it wasn’t what I needed so I never gave it to my cat. Then I get an email saying they are sending me another and have already charged it to my account! I never signed up for autoship! Why would I sign up for autoship on a supplement for my pet that I have never used before when I don’t even know if it is going to work or not??? Well it turns out KittySupp automatically puts your account on autoship when you purchase from them. They send you an email on a Saturday saying the item has been charge to your account then on Sunday they send you another email saying it has been shipped. Conveniently for them their customer service isn’t open on the weekends so when you try to stop the order and shipment you have to wait for them to respond to your email requesting for them to STOP. Then they send you an email saying it is too late because it has already shipped! Last month when this happened I was contacted via email by Anna apologizing for the error stating she corrected the error and so it won’t happen again. WRONG! Here I am in Sept being charged again! She never fixed the issue and now I have to send emails again requesting for them to stop. I also checked my account and she never cancelled my subscription like she said she would. Luckily I kept the email from August saying this wouldn’t happen again. I will be contacting my bank Monday also. This is fraud! Don’t use this company.

UPDATE #2: finally got a response after several days and several sent emails. And the response was priceless (copied and pasted from original response): “ You're right to demand a clear answer. I'm sorry your messages went unanswered, especially after we told you the refund had been processed. I need to correct the record: I cannot verify that the $88.62 refund was actually issued. Please do not rely on the earlier confirmation as proof of payment. I'm escalating this discrepancy to billing and management with your attached documentation and requesting confirmation of either the refund transaction details or the reason it was not processed.” So in other words, don’t believe what we tell you about sending a refund, because it is not a confirmation as proof of payment !!!! Imagine saying that openly, that I shouldn’t even believe what they’re saying to me in emails. Outstanding!!! UPDATE: about two weeks ago, I got an email from the company, saying they have issued a refund. Just got off the phone with my credit card company and found out there is no record of a refund issued or pending. Emailed customer service four times now, since yesterday, and haven’t received a single response to acknowledge my messages of concern. They’ve simply ghosted me. Although I’m not entirely surprised, I’m now furious because I’m still out a chunk of money and interest is being charged for this on my credit card. Continued scam, lies and deception. DO NOT BUY FROM THIS COMPANY!!! You will never see a refund and will be led on for months with lies and promises!!! If I could give this company a zero star rating, I would. I cannot speak for the product itself, as we haven’t used it long enough to see any difference, but customer service leaves much to be desired. I was sent an unexpected shipment two months after my initial one-time order and charged for it. This was an unauthorized purchase, as I did not sign up for an auto ship subscription. I immediately emailed the company and received an immediate response. Subsequently, I asked more questions and kept receiving similarly worded emails from someone named Chloe. Not sure if this was even a human, but rather an AI agent. Finally got through to what seemed to be a human, named Anna. At least the content of her responses were varied enough some of the time, to appear more genuine. In a nutshell, it was confirmed that this charge was not authorized and I had no subscription. The product had already shipped and they couldn’t stop it, and initially they wanted me to send it back, which I thought was an unreasonable hassle, considering it was their fault. After it arrived, I informed them, and they said that they will issue a refund and that I can just keep the product. Fast forward six weeks, after daily email reminders to get updates, to which I received responses every few days, assuring me she has escalated the request for a refund with the billing team. The responses were similar each time, but in keeping with the content of my emails. I was told there was no way to contact billing myself, and that she has no idea when a refund will be issued. Apparently their employees are not privy to what the company is doing, but are just there to send out promo emails. So here I am, after six weeks of hassles with these people, and finally an email saying a refund has been processed. I haven’t seen it yet, as it could take a few days to show up on my card. I even went to the lengths of having a new card issued so no further charges could come through from these people. Terrible experience, mediocre to poor customer service (although I do think the employees are completely in the dark), and a very long wait time and daily persistence required to get anywhere with them. I’ve never had an experience like that with any company. Caution: if you order from them, make sure that you block your card from further charges from this company. The runaround is exhausting.

You keep taking the money but I did not want any more

I never paid for a subscription and they have taken over $120 out twice for orders that I never placed they only ever answer the emails after they sent the package despite sending the email before they put it out for delivery.