How about good business practices, honesty in advertising!
Response from kittysuppsMay 6, 2026
Hi,
We understand your frustration. Customers should always feel fully informed about what they’re purchasing, including shipping expectations, subscription settings, and refund policies. Clear communication and transparency are important, and we understand why you felt disappointed with your experience.
We appreciate you taking the time to share your feedback.
Mariel from KittySupps
MI
Mia
My cat doesn´t eat the stuff.
My cat doesn´t eat the stuff.
Response from kittysuppsMay 6, 2026
Hi Mia,
We’re sorry to hear your cat wouldn’t take to it. Cats can be very particular with new smells or changes in their food, and unfortunately not every cat adjusts well to supplements right away.
Some customers have had better success mixing a very small amount into strong-smelling wet food or introducing it gradually over time.
We still appreciate you giving it a try and sharing your feedback.
Mariel from KittySupps
LW
LA W.
Beware unwanted subscription!!
EDIT TO ADD: Was anyone ELSE aware this ships from South Korea? They couldn't cancel, within hours of placing the order because it had "already transmitted" to the shipper...little did I know that was in SOUTH KOREA! They offered a 30% refund that I have yet to see, and I haven't seen my package (supposedly shipped 12/08)
First of all, I was signed up for a subscription, upon my first order, without my knowledge.
Although I cancelled the subscription on the website, I have been trying to cancel the order, within hours of placing it, and there is no response.
This is a shady business. Shady practices. Don't recommend doing business with them.
Response from kittysuppsMay 6, 2026
Hi,
We understand why this experience raised concerns for you. If you believed you were making a one-time purchase and later discovered subscription settings attached to the order, we understand why that felt frustrating and unexpected.
We also hear your concerns regarding the cancellation timing and shipping origin. Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer information and communication from the start.
And after requesting cancellation within hours of placing the order, we understand why the continued delays, lack of updates, and unresolved refund discussion left a negative impression.
We’d still appreciate the opportunity to review the order and shipment details more closely. Please feel free to email us at [email protected] so we can take another look from our side as well.
Mariel from KittySupps
LW
LL W.
Never received my purchase
Never received my purchase. Was told 5-8 days. Asked for refund they said they would refund 30%. I reported to my bank as they have now charged another $59.00 after I cancelled.
Response from kittysuppsMay 6, 2026
Hi,
We understand why this experience has been extremely frustrating. Not receiving your original order within the expected timeframe, then seeing another charge after requesting cancellation, would understandably leave you very upset.
We also hear your frustration regarding the refund discussion. If the order still hadn’t arrived from your side, we understand why a partial refund offer did not feel acceptable to you.
Shipping delays can sometimes happen with courier partners, but communication and account handling should still feel clear and reliable throughout the process.
We’re sorry the situation reached the point where you felt you needed to involve your bank. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected]
Mariel from KittySupps
DE
Debbie
AVOID THIS SITE LINE THE PLAGUE.
What a complete ripoff and scam! They automatically entered me into a subscription from which it is impossible to cancel, AND they used my husband’s credit card (which I never use). He had no idea what was going on when he saw this charge. Now I have to inform his bank of fraud, get the card replaced, and toss the product which looks & smells toxic. Such a hassle-BEWARE!! DO NOT ORDER FROM THEM.
Response from kittysuppsMay 6, 2026
Hi Debbie,
We understand why this experience was extremely upsetting for you. Unexpected subscription concerns, confusion around billing, and seeing charges appear on a card you did not expect would understandably cause serious frustration and concern.
We also hear your concerns regarding the product itself and understand why that affected your confidence in continuing to use it. Customers should always feel fully informed about account settings, payment methods, and future shipments.
We’re sorry the situation reached the point where you felt you needed to involve the bank and replace the card. We appreciate you taking the time to share your experience and concerns.
If you’d still like us to review the account and billing details more closely, please feel free to email us at [email protected]
Mariel from KittySupps
GS
Gwen S.
Unable to cancel subscription
First delivery took a month to get. I was put on automatic subscription. Link to cancel doesn't work, says "bad url". They shipped 2nd order within 2 days of receiving 1st order. I have no idea whether KittySupps taurine product works. But if they are going to send 2nd order before I even get a chance to try 1st order, and then make it impossible to cancel, I an questioning whether this is just a scam. Frankly, I'm afraid to even give this product to my cats.
Response from kittysuppsMay 6, 2026
Hi Gwen,
We understand why this experience raised concerns for you. Waiting nearly a month for the first shipment and then seeing another order process almost immediately afterward would understandably feel frustrating , especially before you even had the opportunity to properly try the product.
We also hear your concern regarding the subscription management link not working. Customers should always have clear and reliable access to manage or cancel future shipments without difficulty.
And we understand why the overall experience affected your confidence in the product itself. Cats can react differently to supplements, and customers should feel comfortable and fully informed before deciding whether to continue use.
We’d still appreciate the opportunity to review the account and subscription details more closely. Please feel free to email us at [email protected] so we can take another look from our side as well.
Mariel from KittySupps
AW
Andrea W.
Vorsicht Abofalle!!!
Das Unternehmen wirbt gleich von vornherein mit Guten Rezessionen bei Truspilot.
Wenn man bestellt schließt man gleichzeitig ein Abo ab. Wenn man das Abo storniert wird gleich gedroht, dass man nie wieder Rabatt bekommt falls man sich entschließt (weil man nachts um 2:47 Uhr mit seiner Katze beim Tierarzt sitzt)wieder zu bestellen.
Wenn ich wüsste wie würde ich den Kauf rückgängig machen!
Response from kittysuppsMay 8, 2026
Hi Andrea,
Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben. Wir verstehen, warum Sie sich durch die Abo-Einstellungen und die Kommunikation nach der Kündigung unwohl gefühlt haben. Kunden sollten sich jederzeit klar informiert fühlen und ihre Bestellungen sowie Abonnements problemlos verwalten können.
Unser Abonnement-System ist eigentlich dafür gedacht, Kunden automatische Nachbestellungen mit Rabatt anzubieten, damit das Produkt nicht ausgeht. Wir verstehen jedoch, dass dies frustrierend wirken kann, wenn es während einer stressigen Situation — besonders mitten in einem Tierarztbesuch — anders wahrgenommen wurde.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Falls Sie möchten, können Sie uns gerne unter [email protected]
kontaktieren, damit wir Ihren Fall genauer prüfen können.
Mariel from KittySupps
SU
Susie
BEWARE scam!!
Sounded like a good product, quick to answer my email when I asked how much longer had been 14 days. Now almost a month later, no product, same BS that they are busy and their shipper is behind. USPS is this far behind, don't treat me like I am stupid!
If you paid by Credit Card, contact your bank and file a claim, they will investigate and if a scam, will refund you money and go after them to 'claw it back'. Will never buy anything on Facebook again, 3 time I was duped by fake reviews and lies!
Response from kittysuppsMay 6, 2026
Hi Susie,
We understand why this experience left you frustrated and disappointed. Waiting nearly a month without receiving the order, while continuing to receive delay explanations without clear progress, would understandably make you lose confidence in the process.
We also hear your frustration regarding the communication around shipping delays. Customers should feel they are receiving clear and transparent updates, especially when orders are taking significantly longer than expected.
We’re sorry the experience reached the point where you felt you needed to involve your bank. We still appreciate you taking the time to share your feedback and concerns.
If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected]
Mariel from KittySupps
