kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Laura, We understand why this experience has been so frustrating. Being charged for more items than you expected, while still not receiving the shipment or getting responses to your emails, would understandably make you concerned and disappointed. We also hear your frustration regarding the lack of communication after requesting cancellation and a refund. Customers should never feel ignored when trying to resolve billing or delivery issues. Shipping delays can sometimes occur with courier partners, but we understand how reading other negative experiences while still waiting for your own order would only add to the concern and frustration. If you’d still like us to review the account and order details more closely, please feel free to email us at [email protected] so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lubna, We understand why this experience left you frustrated and uncomfortable with the purchase. If you requested cancellation shortly after placing the order, we understand why you expected a faster and clearer resolution instead of repeated back-and-forth communication. We also hear your concerns regarding the product itself and the comparisons you later found online. Customers should always feel confident and fully informed about what they are purchasing for their pets. Once an order enters processing there can sometimes be limitations on cancellation from the fulfillment side, but we understand why the repeated partial refund offers and delayed responses felt frustrating from your perspective. We also acknowledge your point regarding the correspondence history and screenshots you kept throughout the process. If you’d still like us to review the order and account details more closely, please feel free to email us again at [email protected] Mariel from KittySupps

Response from kittysuppsDec 11, 2025

Hi there, Thank you for raising this. We take accuracy and ethical marketing extremely seriously, and we want to clarify that this content did not originate from our internal team. We work with a number of independent affiliate marketers, and it appears that one of them may have used an unauthorised image and misrepresented a testimonial without our approval. This is strictly against our guidelines. As soon as your comment brought this to our attention, we launched an immediate review and have already taken action: 1. The affiliate responsible has been suspended pending investigation. 2. All related advertising has been removed. 3. We are reinforcing stricter compliance checks to prevent this happening again. To be clear: We do not use stolen images, and we do not claim individuals are veterinarians unless verified. Any improper content posted by third-party affiliates is not reflective of our standards, and we act quickly when it is identified. We appreciate you taking the time to let us know. If you have any links or screenshots that can help our review, please feel free to share them at [email protected]

Response from kittysuppsDec 11, 2025

Hi there, We’re really sorry to hear about this experience — receiving an extra product is absolutely not the standard we hold ourselves to at KittySupps. This situation sounds like a mix-up, and it should never result in you being refused help. Our policy is clear: if a customer receives an incorrect or extra item, we fix it immediately with either a replacement or a refund. To resolve this quickly, could you please reach out to us at [email protected] with your order number? Our team will prioritise your case and make sure you get the outcome you prefer. Thank you for bringing this to our attention — we’ll make it right.

Response from kittysuppsDec 11, 2025

Hi Carolyn, Thank you for your feedback. We reviewed your case and found that the dosing confusion came from incorrect information shared by an external affiliate marketer, not from KittySupps. We have already removed them to prevent this from happening again. Our product uses scoop measurements, which is why a scoop is included. We will send you the correct dosage for a 17 lb cat privately so you can start right away. We also checked our system and did not receive your earlier message. We are fixing this on our end and will assist you immediately. We are committed to resolving this for you and helping your cat safely. Kind Regards, Anna from KittySupps

Response from kittysuppsDec 11, 2025

Hi Charles, We are sorry for the frustration. We checked and it looks like your messages did not reach our support inbox, which is why you did not receive a reply. Please make sure that you are contacting the correct email: [email protected] Kind Regards, Anna from KittySupps

Response from kittysuppsDec 11, 2025

Hi Drew, We are sorry for the delay and the lack of tracking updates. We checked our system and it appears your requests did not reach our support inbox, which is why you did not receive a response. We are looking into this urgently. Your order will be located or reshipped immediately. Please reply to our private message so we can confirm your details and resolve this today. Kind Regards, Anna from KittySupps

Response from kittysuppsDec 12, 2025

We’re sorry to hear about your experience. Subscription terms and order confirmations are clearly presented at checkout and in the confirmation emails sent at the time of purchase. Once an order enters processing, it cannot be cancelled, which was communicated when you reached out. That said, we take concerns like this seriously and have followed up privately to review the matter and ensure everything is handled appropriately. Kind Regards, Anna from KittySupps