kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Charles, We understand why this experience caused so much frustration. Not receiving your original order, then seeing another shipment generated afterward at a different price, would understandably make you lose confidence in the process. We also hear your concerns regarding the subscription and cancellation requests. Customers should always feel fully informed about future shipments and confident that once a cancellation is confirmed, no additional orders will continue processing. Shipping delays can sometimes happen with international courier and fulfillment partners, but we understand how discouraging it is when tracking updates don’t seem to match the actual delivery experience. We’d still appreciate the opportunity to review the account and shipment details more closely. Please feel free to email us at [email protected] so we can take another look at the subscription status and order history from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Peggy, We understand why this experience raised serious concerns for you. Receiving a package in that condition, especially with unexpected postage issues and additional charges upon delivery, would understandably damage your confidence in both the shipment and the product itself. We also hear your concern regarding trust in the product after receiving it that way. No customer should feel uncertain or uncomfortable about using something intended for their pets. We appreciate you taking the time to share your experience and feedback. If you’d still like us to review the shipment and order details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Matthew, We understand why this experience became so frustrating. Waiting over a month without receiving the order, while seeing inconsistent tracking updates and delivery information, would understandably make you lose confidence in the process. We also hear your concerns regarding the subscription setup and the difficulty you experienced trying to stop future shipments. Customers should always feel fully informed and in control of their account settings from the start. And we understand your frustration with receiving repeated generic responses while the shipment still remained unresolved. Communication should feel clear, specific, and helpful , especially when an order appears delayed or incorrectly marked as delivered. We’d still appreciate the opportunity to review the shipment and account details more closely. Please feel free to email us at [email protected] so we can take another look at the tracking history and subscription concerns from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Sal, We understand why this left you disappointed. If you felt the subscription setup and return experience were not clearly communicated, we understand why that affected your trust in the company and product. Customers should always feel fully informed about future shipments, account settings, and refund or return options before placing an order. We also respect your point about researching products carefully and speaking with a veterinarian regarding supplements for pets. Thank you for taking the time to share your feedback and experience. If you’d still like us to review your account or order concerns more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Janie, We understand how frustrating it is to have paid for an order that still hasn’t arrived. Shipping delays can sometimes occur with courier partners, but we understand that doesn’t make the wait any less disappointing from your side. Please feel free to email us at [email protected] with your order details so we can check the shipment status and review what’s happening with the delivery. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Kathy, We’re sorry to hear that your cats wouldn’t take to it. Cats can be very sensitive to changes in smell or taste, and unfortunately not every cat adjusts well to supplements mixed into their food. Some customers have had better luck starting with a very tiny amount first and gradually increasing it over time, or mixing it into strong-smelling wet food or treats to help cats adjust more easily. We still appreciate you giving it a try and taking the time to share your feedback. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Kristofer, We understand why this experience left you disappointed. Waiting nearly a month for delivery and then feeling dissatisfied with the product and subscription experience would understandably affect your confidence in the purchase. We also hear your concerns regarding the ingredient expectations and the automatic reorder setup. Customers should always feel fully informed about both the product and future shipment settings before placing an order. We’re glad you were ultimately able to cancel the subscription, though we understand it should have been a smoother and clearer process from the start. Thank you for taking the time to share your feedback and experience. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Robyn, We’re very sorry for your loss. Under those circumstances, we completely understand why this experience felt especially upsetting and frustrating. After informing support that your cat had passed away, we understand why you expected the order and any future shipments to be stopped immediately. Receiving another shipment notification afterward understandably made the situation feel even worse. We also hear your frustration regarding the subscription and refund communication. Customers should always feel clearly informed about future orders and confident that cancellation requests are being properly handled. We appreciate you taking the time to share your experience, even though it came from a very difficult situation. If you’d still like us to review the account and shipment history more closely, please feel free to email us at [email protected] Mariel from KittySupps