kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Mary, We understand why this immediately raised red flags for you. Seeing unexpected subscription details and then noticing the shipping address appear incorrectly would understandably make anyone concerned about the order and account security. Address information and account settings should always be accurate and easy to review or update, and we understand why the cancellation link issue only added to the frustration. We also hear your concern regarding confidence in whether the order would actually be delivered. Situations like this should be handled much more clearly from the start to avoid exactly this kind of experience. We’d still appreciate the opportunity to review the account and shipping details more closely. Please feel free to email us at [email protected] so we can take another look at the order and subscription concerns from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Kevin, We understand why this experience became so frustrating. Waiting weeks with little or no visible shipment movement, while repeatedly having to follow up for updates, would understandably leave you feeling disappointed and concerned. We also hear your frustration regarding the refund discussion. If tracking still appeared inactive from your side, we understand why the explanation that the order had already shipped did not feel sufficient or reassuring. Communication around shipping status and tracking should be clearer and more consistent, especially when delays occur with courier partners. We appreciate you taking the time to share your experience, even though it was a negative one. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi, Waiting over a month without receiving your order , especially after already being charged would understandably be very frustrating. We also understand your concern about not receiving replies while trying to follow up on the shipment. Delays can sometimes happen once orders are with courier partners, but there should still be proper communication and support throughout the process. We’re sorry the experience reached the point where you felt you had no option but to involve your bank. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Stephanie, We understand why this experience left you so frustrated. Not receiving your original order and then seeing another shipment generated afterward would understandably make you lose confidence in the process. We also hear your concern regarding the refund discussion. If the orders had still not been delivered from your side, we understand why a partial refund offer did not feel acceptable to you. Shipping delays can sometimes happen once orders are with courier partners, but communication and resolution should still be handled more clearly and consistently throughout the process. We’re sorry the situation reached the point where you felt you needed to involve both the BBB and your bank. If you’d still like us to review the order and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Kimberly, We understand why this experience raised serious concerns. Waiting over a month without delivery, while only seeing repeated delay notices and generic updates, would understandably make you lose confidence in the process. We also hear your frustration regarding the tracking information. Shipment updates should feel clear and reliable, especially when customers are actively trying to locate an overdue order. Inventory and courier delays can sometimes affect fulfillment timelines, but we understand why receiving promotional emails during an unresolved shipping issue felt frustrating and contradictory from your perspective. We’re sorry the situation reached the point where you felt you needed to dispute the charge through your credit card company. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi MaryAnn, We understand why this experience caused concern. Waiting that long for an order after already being charged would understandably be frustrating, especially when website warnings and shipment delays added even more uncertainty around the purchase. We’re glad to hear the order was ultimately delivered, though we understand the overall experience still left a negative impression for you. Shipping delays and website access issues can understandably affect customer confidence, and we appreciate you taking the time to share your experience and update. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Teresa, We understand why this situation raised serious concerns. Unexpected charges and confusion around payment details would understandably make anyone uncomfortable, especially when the card information shown on the invoice did not appear to match what you expected. We also hear your concern regarding the subscription. Customers should always feel fully informed about future billing and have clear visibility into their account and payment settings. Billing and account concerns like this should be reviewed carefully and handled promptly. We’d appreciate the opportunity to look into this more closely with you. Please feel free to email us at [email protected] with the order details so we can review the account and charges from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lorenzo, We understand why the shipping experience raised concerns for you. Seeing an international tracking number and waiting over two weeks without delivery would understandably make you question where the shipment is coming from and how the fulfillment process works. Shipping and logistics can sometimes involve international fulfillment partners depending on inventory flow and destination, but we understand why you would have expected clearer information and delivery expectations from the start. We also hear your frustration regarding the lack of product movement after 16 days. Delays once shipments are in transit can unfortunately happen with courier partners, but we understand how discouraging that feels when you’re still waiting for the order. If you’d like us to review the shipment status more closely, please feel free to email us at [email protected] with your order details. Mariel from KittySupps