kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Irene, We can understand why this experience left you so frustrated. Seeing your shipment returned before it even properly moved through transit, then spending weeks chasing updates without a clear resolution, would understandably damage your confidence in the process. Shipping routes and courier partners can sometimes vary depending on the destination and fulfillment flow, but we understand why the difference between the expected courier and the actual shipment experience raised concerns for you. We also hear your frustration regarding the refund discussion. If the order was never successfully delivered, we understand why a partial refund proposal did not feel reasonable from your perspective. Communication should also never reach the point where customers feel ignored after repeated follow-ups. We’d still like the opportunity to review this properly. Please feel free to email us again at [email protected] with your order details so we can take a closer look at what happened with the shipment and account. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Ellen, We understand why this experience became so frustrating. Receiving additional shipments after already requesting cancellation multiple times would understandably make you feel like your concerns weren’t being properly handled. We’re glad to hear the full refund for the second shipment was ultimately processed, though we understand it should not have taken this much back-and-forth to get there. We also hear your point regarding the continued promotional emails afterward. That can understandably feel tone-deaf after dealing with a stressful account issue. Thank you for taking the time to share your experience and update. Feedback like this genuinely helps highlight where communication and account management need to improve. We’d still like the opportunity to review this properly. Please feel free to email us again at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Barb, We understand why this experience caused so much frustration. Not receiving orders, dealing with repeated charges, and then struggling to get timely responses would understandably leave a very negative impression. We also hear your concern regarding communication delays. Waiting weeks for replies while trying to resolve billing or delivery issues is not the level of support customers expect or deserve. Subscription settings, billing, and shipment updates should always be clear and manageable, and we understand why the overall experience damaged your trust in the company. We’d still appreciate the opportunity to review your account more closely. Please feel free to email us at [email protected] with your order details so we can take another look at the charges and shipment history. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Melty, We understand why this experience left you feeling frustrated and overwhelmed. Receiving additional shipments after trying to cancel, not being able to access account controls easily, and feeling ignored while trying to request refunds would understandably damage your trust in the process. We also hear your concerns regarding the product itself and the quantity of shipments received. Customers should feel fully informed about what they’re purchasing and have clear control over future orders and subscription settings. The delays in communication and lack of clear resolution clearly made the situation even more stressful than it should have been. We’d still appreciate the opportunity to review your account and order history more closely. Please feel free to email us at [email protected] so we can take another look at the subscription, shipments, and refund concerns from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lisa, We can understand why this experience left you angry and frustrated. If you tried to cancel shortly after ordering and then felt stuck in back-and-forth emails without a clear resolution, that would understandably damage your confidence in both the product and the process. We also hear your concern regarding the return policy. If the information you saw suggested returns were accepted within a certain timeframe, we understand why the response you received afterward felt contradictory and upsetting. And when communication stretches on without clarity, it can understandably make customers feel uneasy about the entire experience. We’d still appreciate the opportunity to review the order and account more closely. Please feel free to email us at [email protected] so we can take another look at the shipment, cancellation, and refund concerns from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Alexis, We understand why this experience left you frustrated. If you believed you were making a one-time purchase and later discovered additional shipments tied to the account, we understand why that felt misleading to you. We also hear your concerns regarding the product itself. Cats can be very sensitive to smell and taste, and we understand how disappointing it is when they refuse to eat it altogether. Regarding the refund policy, we understand why the response you received felt inconsistent with the guarantee you expected based on the information shown at purchase. We’re sorry the situation reached the point where you felt you had to involve your bank. We’d still appreciate the opportunity to review your account and order history more closely. Please feel free to email us at [email protected] so we can take another look at the subscription and refund concerns from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Carol, We understand why this experience was frustrating. If you believed you were making a one-time purchase and then received a reorder notification afterward, we understand why that caused confusion and concern. We also hear your frustration regarding the shipment and refund discussion. If a refund or discount was discussed, we understand why not seeing it reflected afterward only added to the disappointment. And if the replacement shipment never actually arrived, that understandably made the entire situation feel unresolved from start to finish. We’re sorry the experience reached the point where you felt you had to dispute the charge through your credit card company. We’d still appreciate the opportunity to review the order and account history more closely. Please feel free to email us at [email protected] so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi EM, We can understand why this became such a frustrating experience for you. Being charged for an order that never arrived, then later discovering additional charges and shipments tied to the account, would understandably feel overwhelming and confusing. We also hear your frustration regarding the lack of communication. Sending multiple emails over several weeks without receiving proper follow-up is not the level of support customers expect when trying to resolve billing or delivery concerns. Shipping delays can sometimes happen once orders are with courier partners, but there should still be clear communication and account support throughout the process. We’re sorry the situation reached the point where you felt you had to involve your credit card company. If you’d still like us to review the account and shipment history more closely, please feel free to email us at [email protected] Mariel from KittySupps