kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Kodee, We understand why you’re frustrated. Having to request cancellation multiple times and still seeing attempted charges afterward isn’t how this should have been handled. You should always have clear access to manage your subscription and confidence that once it’s canceled, no further billing attempts will happen. We also hear your frustration around the shipping timeframe and communication. Delays can happen once shipments are with courier partners, but repeated follow-ups should still be handled clearly and consistently from our side. This isn’t the experience we want anyone to have, and feedback like this is taken seriously. If you’re open to it, please contact us at [email protected] so we can review your account directly and make sure everything is fully addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Laura, We understand why this experience was frustrating. If your cats wouldn’t take to the product and you then received multiple shipments and charges within such a short timeframe, that’s understandably upsetting. To clarify, once an order moves into processing it may still ship even if cancellation is requested close to that timing—but repeated shipments and billing after you reached out should have been handled much more clearly from our side. We also hear your concern around the subscription and future orders. You should always have full control over that process. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your account and make sure everything is fully addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Zack, We understand why this raised concerns. Receiving a shipment from a location you didn’t expect and then not getting clarification after reaching out would understandably affect your confidence. To clarify, fulfillment and shipping can involve third-party logistics or warehouse partners, which may differ from the business or support address customers expect to see. That said, your questions around this should still have been answered clearly and promptly. We also hear your frustration regarding the lack of response during your chargeback process. Communication should have been better throughout. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your case and address your concerns more directly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lynette, We understand why this was disappointing. Not receiving your first shipment and then not getting a clear resolution or response to your refund request isn’t how this should have been handled. Once a shipment is in transit it’s handled by the courier, but there should still be proper follow-up and communication from our side, especially when an order hasn’t arrived. We also understand how receiving promotional emails while dealing with an unresolved issue only added to the frustration. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your order and concerns more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Kathryn, We understand why this was disappointing. Waiting almost a month for delivery and then no longer needing the product by the time it arrived is understandably frustrating. Once shipments are in transit, delivery timelines can sometimes be affected by courier delays, but we understand that doesn’t change your experience, especially when the resolution offered afterward didn’t feel acceptable to you. We also hear your concern after reading other feedback, and we understand how that can affect confidence and trust. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your case more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Linda, We understand why this has been frustrating. If you didn’t intend to receive additional orders and have been having trouble getting them stopped, that’s not how this should have been handled. You should always have full control over your subscription and future shipments, and cancellation requests should be addressed clearly and promptly. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your account and make sure everything is fully addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Iona, We understand why this experience raised concerns. Waiting a long time for delivery and then seeing another shipment scheduled before you’d even had the chance to properly try the first order would understandably be frustrating. You should always have clear visibility and control over any subscription settings, so we’re glad you were able to cancel it quickly. We also hear your comments regarding the product itself and understand that not every cat will take to the smell or formulation. This isn’t the experience we want anyone to have, and feedback like this matters. If you’re open to it, please contact us at [email protected] so we can review your account and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Angela, We understand why this was frustrating. If your experience with the refund process didn’t match the guarantee being advertised, that’s understandably disappointing. To clarify, subscription cancellations and refund requests should always be handled clearly and consistently, especially when products are unopened and within the stated timeframe. We also hear your frustration around continuing shipments after cancellation and the back-and-forth regarding partial refunds. This isn’t the experience we want anyone to have, and feedback like this matters. If you’re open to it, please contact us at [email protected] so we can review your case more closely and make sure everything on your account is properly addressed. Mariel from KittySupps