kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 5, 2026

Hi Suzanne, We understand why this raised concerns. If your cat wouldn’t eat it and the texture or measurements weren’t clear, that’s understandably frustrating. To clarify a few points, our serving guide is based on weight ranges, and the scoop size can vary slightly depending on how it’s filled, which is why the gram measurement is provided as the more accurate reference. The texture you described is also part of the formulation, but we understand that it may not work well for every cat. We also hear your concern around labeling and subscription settings. That information should always be clear, and you should have full control over your account without any confusion. This isn’t the experience we want anyone to have, and feedback like this matters. If you’re open to it, you can contact us at [email protected] so we can review your account and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi, We understand why this raised serious concerns. Not being able to access the subscription page, along with not getting responses when reaching out, is understandably frustrating ,especially when it involves billing. To clarify, the account and cancellation links should always be accessible and working. If they’re not, that’s something we take seriously and needs to be addressed. You should also have full control over any subscription, and support requests should never go unanswered. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your mom’s account directly and make sure everything is fully canceled and sorted. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Grass, We understand why this was frustrating. Receiving more than you expected and feeling like the offer wasn’t clear isn’t how this should have been presented. To clarify, order quantities and any subscription details should always be clearly shown before checkout, and you should have full control over what you’re purchasing. If that didn’t come through, that’s something we take seriously. We also hear your concern about the refund request. Waiting without a response isn’t how this should be handled. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your order and make sure everything is addressed properly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Chaska, We understand why this was disappointing. Waiting weeks for the order and then finding that your cat wouldn’t go near the food with the supplement added is understandably frustrating, especially after trying it in hopes of helping an older cat. Cats can be very sensitive to changes in smell or taste, and while many adjust gradually, we understand that it doesn’t work for every cat. We also hear your concern around the lack of response regarding your refund request. Receiving promotional emails while trying to resolve a support issue only adds to that experience. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your case and make sure it’s addressed properly. Mariel from KittySupps

Response from kittysuppsMay 5, 2026

Hi Nj, We understand why this is frustrating. Not receiving your order and not getting a response when you reached out isn’t how this should have been handled. To clarify, once a shipment is in transit it’s handled by the courier, but there should still be clear follow-up and communication from our side, especially when you contact support. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your order and check what’s happening with the delivery. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Aila, We understand why this left a bad impression. If the refund experience didn’t match what you expected from the guarantee being advertised, that’s understandably frustrating. To clarify, refund and return requests should always be handled clearly and consistently, and we hear your concern that this did not happen in your case. We also understand your comments around the packaging and communication. Confidence in both the product and the customer experience matters, and this clearly fell short for you. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your case and make sure everything is addressed properly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi, We’re very sorry for your loss. Given the circumstances, we understand why this experience was especially upsetting. If you had already canceled the subscription and were trying to return unopened product after your cat passed away, that situation should have been handled with more care and clarity. We also hear your frustration around the back-and-forth regarding refunds and returns. Going in circles for weeks is not the experience we want anyone to have. This feedback matters, and we take it seriously. If you’re open to it, please contact us at [email protected] so we can review your case more closely and make sure everything on your account is fully addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Therese, We understand why this experience left you frustrated and skeptical. If the product, subscription setup, and refund experience did not match your expectations from the website and advertising, we understand why that affected your trust in the company. We also hear your concerns regarding the ingredient information and product presentation after receiving it. Transparency around product details, subscriptions, and refund policies is important, and we understand why you were disappointed with how the situation was handled from your perspective. Regarding taurine itself, nutritional needs can vary depending on a cat’s diet, age, and health condition, which is why many pet owners also choose to consult directly with their veterinarian before introducing supplements. We’re glad you were ultimately able to resolve the financial dispute through your bank, though we understand the overall experience still left a very negative impression. Mariel from KittySupps