Jacqueline S.
Keep your promises
Keep your promises! I received my order after almost 4 weeks, according to my tracking number coming from China, arriving in L A, repacked in USPS packaging materials and then sent to my address. I don’t feed my cats chinese products, therefore I asked for a return as decribed in your return policy. Your answer was, that after an order is fullfilled you are not able to accept a return. This is not what you promise in your return policy. A 30% refund is not what I expect if I fullfil your policy. As a colony feeder I share this experience with my collegues and in various FB cat groups. Don’t advertise “US made” and then explain that sometimes you ship from partner fullfilment centers, located in China. Very disatisfied!
Response from kittysuppsMay 4, 2026
Hi Jacqueline, We understand why this was frustrating. Waiting that long, then seeing where the shipment came from, and not being able to use the return policy the way it’s described isn’t how this should have been handled. If our return policy didn’t match what you experienced, that’s something we take seriously. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We also hear your concerns around shipping and fulfillment. That should always be clear and consistent so there’s no confusion. If you’re open to it, you can reach us at [email protected] so we can review your order and policy handling more closely and make sure everything is addressed properly. Mariel from KittySupps