kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 4, 2026

Hi Fay, Receiving more than you ordered, being enrolled in a subscription you didn’t intend, and then still being charged and shipped after canceling is not acceptable. We’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should always have full control over your orders and subscriptions, and once you canceled, this should have been stopped properly. We also understand how frustrating it is to feel like you’re not getting responses, that’s not the experience we want you to have. If you’re open to it, we’d like to personally review your account and make sure everything is fully canceled and resolved, including the charges and shipments. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Sharyn, Not receiving your first shipment and then having trouble canceling is understandably frustrating—we’re really sorry for this. Once a shipment leaves our facility, it’s handled by the courier, and delays or delivery issues can happen on their end. That said, this still wasn’t the experience you should have had, and we take responsibility for that—especially around how this was followed up and your cancellation request. You should have full control over your subscription, and this should have been resolved properly. If you’re open to it, we’d like to personally review your account, make sure everything is fully canceled, and look into your shipment so you’re not left out of pocket. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Carol, Having to try multiple times to cancel a subscription is frustrating, and it shouldn’t be that difficult—we’re really sorry for this. Being enrolled when you didn’t intend to, and then not having it canceled properly, is not acceptable. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should have full control over your subscription, and this should have been resolved the first time you reached out. If you’re open to it, we’d like to review your account and make sure everything is fully canceled and set correctly moving forward. Please email [email protected] and reference this review so we can take a closer look. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Maia, Waiting months without receiving your order and having to go through that kind of back-and-forth just to get a resolution isn’t acceptable, we’re really sorry for this. You shouldn’t have had to dispute the charge to get your refund. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We also understand how frustrating it is to feel like your emails weren’t being answered, that’s not the experience we want you to have. If there’s anything still unresolved on your end, feel free to reach out to [email protected] and we’ll take a proper look. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Kay, We understand why this raised concerns. Being charged again after asking to cancel, especially if the order hadn’t shipped yet—is not something that should happen. We also hear you on the autoship point. It should always be clear and easy to manage, and your request should have been handled properly the first time. This isn’t the experience we want anyone to have, and we’re taking this kind of feedback seriously. If you’re open to it, you can reach us at [email protected] so we can review your account and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Jamie, We understand why this is concerning. Being charged for something you didn’t intend to order shouldn’t happen. We’d like to take a proper look at your account and make sure everything is corrected, including any subscription settings and recent charges. You can reach us at [email protected] so we can review this with you directly and make sure it’s sorted. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Carol, We understand why this is frustrating. Being billed for a subscription you didn’t intend to sign up for, and then not being able to cancel it through the link, is not something that should happen. We also hear you on your cat not taking to the product, that can happen, and we know that’s disappointing. This isn’t the experience we want anyone to have. If you’re open to it, please email [email protected] so we can look into your account directly, check the subscription, and make sure everything is set correctly moving forward. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Louise, We understand why this was frustrating. If your cat wouldn’t take to it and you reached out for help, you should have been given clear, practical guidance,not just a voucher. We also hear you on the subscription and cancellation. Being sent another tub after you’d already said you didn’t want it, especially before it had shipped, isn’t how this should have been handled. And the delay with your first order only adds to that experience, we get why that left a negative impression. This isn’t the standard we aim for, and feedback like this matters. If you’re open to it, you can reach us at [email protected] so we can review your account and make sure everything is set correctly from here. Mariel from KittySupps