kittysuppsReviews of kittysupps.com

Response from kittysuppsApr 3, 2026

Hi Gina, We are so deeply sorry for the loss of your cat. Nothing else in this response matters more than that, and we want you to know we are truly sorry. To then have to deal with continued charges, a refund that never arrived, and shipments you never asked for while you were grieving is something we are genuinely ashamed of. You should never have had to fight through any of that at a time like this. We want to make sure the refund you were promised is honoured and that your account is fully cancelled with no further charges. Please email us at [email protected] and we will treat your case with the care and urgency it deserves. A real person will handle this personally and we will not consider it closed until everything is properly resolved for you. We are so sorry, Gina. For all of it. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Ms. Friedman, We are so sorry. Please email us immediately at [email protected] with your account details and we will personally confirm your cancellation in writing and make sure no further charges go through. You have our full commitment on that. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jennifer, We are truly sorry this has been your experience and we understand completely why you are angry. This is not how we want any customer to feel and we want to make it right. Please email us at [email protected] with your account details and a senior member of our team will personally review every charge on your account and work with you toward a full resolution. You deserve that and we are committed to making sure you get it. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Susan, Being placed on auto-ship when you didn’t intend to, returning the product, not receiving a refund, and then being charged again is not acceptable. We’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should have full control over your subscription, and once you requested cancellation and returned the product, this should have been resolved clearly and fairly. If you’re open to it, we’d like to personally review your account and make sure this is fixed properly—including your cancellation, charges, and refund. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Tiffany, Not receiving your order and not getting a response when you reached out is understandably frustrating, we’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If an order hasn’t arrived, it needs to be properly investigated and resolved, not left unanswered. You shouldn’t be left out of pocket in a situation like this. If you’re open to it, we’d like to personally review your case and make sure this is fixed. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Chrisann, Thank you for sharing this, we understand why this was frustrating. Being enrolled in auto-ship when you didn’t intend to, and concerns around the return policy, should have been clearer from the start. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We’re glad to hear your auto-order was refunded, but your experience overall should have been smoother and more transparent. You should always have full control over your subscription and a clear understanding of our policies. If there’s anything still unresolved, we’re here to help, please feel free to reach out to [email protected] and we’ll take a closer look. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Bonnie, Not receiving your order and seeing it marked as delivered when it wasn’t is understandably frustrating, we’re really sorry for this. Once a shipment leaves our facility, it’s handled by the courier, and situations like this can happen on their end. That said, this wasn’t handled to the standard you should expect from us, and we take responsibility for that, especially in how this was followed up and communicated to you. You shouldn’t be left without answers or resolution in a situation like this. If you’re open to it, we’d like to personally review your order and work toward a proper resolution. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Judith, Being charged for an order you didn’t place is understandably frustrating, we’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should always have full control over your orders and any subscription settings, and this should not have happened. We also understand how the delay with your first order added to this experience, that’s not how this should have gone overall. If you’re open to it, we’d like to personally review your account and make sure everything is resolved properly, including the charge you mentioned. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps