kittysuppsReviews of kittysupps.com

Response from kittysuppsMar 21, 2026

Hi Bruce, We are so sorry. Seven shipments arriving when you did not want them, charges continuing despite your attempts to cancel and pause, and feeling completely ignored at every turn. We understand completely why you are frustrated and why you feel the way you do about us right now. This is not the experience we want for any of our customers, and the fact that your cancellation attempts did not result in a real resolution is something we take very seriously. You should never have had to reach this point. Please email us directly at [email protected] with your order details and we will personally ensure your subscription is fully cancelled in writing, review every charge with you, and work toward a resolution that is genuinely fair to you. A real person will handle this, not an automated system, and we will follow up to make sure everything has been taken care of to your satisfaction. We are truly sorry, Bruce. You deserved so much better than this experience and we want the chance to make it right. - Mariel from KittySupps

Response from kittysuppsMar 23, 2026

Hi Verena, We are genuinely sorry to hear about your experience, and we want to address this personally and honestly. We do want to clarify one important point for anyone reading this: KittySupps has no affiliation whatsoever with katzensupps.de or katzensupps.com. These are entirely separate entities and we have no connection to them, their reviews, or their business practices. We would encourage anyone who has had a poor experience with those sites to contact them directly, as they are not us. KittySupps operates independently, and our reviews reflect real customers who we work hard to serve every single day. We take the integrity of our platform and our reputation very seriously, and we understand how confusing it can be when similar-sounding brand names exist in the same space. If your experience was with KittySupps directly, we genuinely want to make it right. Please email us at [email protected] and a real member of our team will review your case personally, thoroughly, and without delay. We are not going anywhere. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Debbie, We are truly sorry. Coming to us within the return window with an unopened product and a cat who simply will not eat it, only to receive a response that did not reflect the commitment we make to our customers, is not okay and we completely understand why you are frustrated. You deserved a clear, honest, and fair response from the very first time you reached out, and it is clear that did not happen. The gap between what our website promises and what you experienced is something we want to address directly and personally. We would like the chance to look at your specific situation with fresh eyes. Not a template response, not a percentage offer, but a real person going through your case properly and working toward a resolution that actually feels fair to you given the circumstances. Please email us at [email protected] and reference this review, and ask specifically for your case to be escalated for senior review. We want to go back through everything and make sure you are treated the way our policies actually promise. You deserve that much at minimum, Debbie, and we are not done here until you feel this has been handled properly. - Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Wendy, You chose a resolution, we agreed to it, and then we walked it back. That is on us, and we are genuinely sorry. Everything that followed, the delays, the lack of replies, the coupon, none of it came close to what you actually deserved after an experience like this. You know the USVI better than we do, and we should have trusted that when you told us waiting on that shipment wasn't a real solution. Instead we kept you waiting for nearly three weeks with nothing to show for it. That is not acceptable and we are not going to dress it up as anything other than a failure on our part. We want to make this right properly. Please email us at [email protected] and reference this review so your case is flagged for immediate senior attention. We would like to go back to the option you originally chose and actually follow through on it this time. You have been more than patient, Wendy. Please give us the chance to finally get this right. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Bryn, We are so sorry you have been sending emails without hearing back. Our team responds to every message we receive, so it is possible our replies have been landing in your spam or junk folder without you knowing. Please check there and add [email protected] to your safe senders list so nothing gets filtered going forward. We absolutely want to make sure no further charges go through for you. Please email us directly at [email protected] with your account details and we will personally confirm your cancellation in writing and make sure everything is sorted. You will hear back from a real person and we will not leave this unresolved. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Bryn, We are so sorry you have been sending emails without hearing back. Our team responds to every message we receive, so it is possible our replies have been landing in your spam or junk folder without you knowing. Please check there and add [email protected] to your safe senders list so nothing gets filtered going forward. We absolutely want to make sure no further charges go through for you. Please email us directly at [email protected] with your account details and we will personally confirm your cancellation in writing and make sure everything is sorted. You will hear back from a real person and we will not leave this unresolved. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jeff, Paying for something a month ago and receiving nothing, not even an update, is completely unacceptable and we are truly sorry. You deserved better than this from the start. Please email us at [email protected] with your order details and we will find out exactly what happened and make sure you receive a full resolution. We do not want you left out of pocket and we want to fix this for you personally. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Michele, The anxiety you are describing is completely understandable, and we are deeply sorry this has gone on for as long as it has. Emailing, calling, blocking payments, and still receiving shipment notifications is an exhausting and distressing situation that should never have reached this point. We want to get in front of this properly and make absolutely certain no further shipments or charges come through on your account. Please email us directly at [email protected] with your account details and we will treat this as an urgent priority, confirm everything is fully cancelled in writing, and make sure you have complete peace of mind that this is done. You have been incredibly patient through all of this, Michele, and you deserve a clean and final resolution. We are here and we want to give you that. Mariel from KittySupps