Kayte W.
Sketchy practices
I wasn't given advanced warning of my next subscription order being placed until today. I was not given enough time to reschedule and the order is already going through. I have not even seen results yet as my cat has still been throwing up with a full dose. She may be doing better on a very small dose but it's too early to tell. So now I will have SIX of these containers sitting around and I am out over $100 in additional product which I don't even know if I will be able to use. When my husband finds out he is going to be furious. This is terrible business practice to send an email and then suddenly put through an order immediately with no warning to change delivery preferences. IT LITERALLY TOOK 3 WEEKS for my first order to even come in!!!! What kind of scammy company IS this? Now I'm going to have all this product that probably doesn't even work. I canceled my subscription as it was impossible to reschedule the order that I was only notified about processing at 4:59AM and then sent an email in the same minute saying it had shipped. Also, website navigation is a joke. I subscribe to many companies and I've never seen anything like this before.
Response from kittysuppsMar 21, 2026
Hi Kayte, We are so sorry. No meaningful warning before an order processed, a cat who is still not well, and now six containers of product sitting at home with a bill you were not prepared for. We hear all of it and we understand completely why you are upset. We do want to mention, for anyone reading, that we do send advance emails notifying customers of upcoming subscription orders before they process. If that email did not reach you in time or at all, that is a serious issue on our end that we want to investigate immediately, because you absolutely deserved the chance to make a decision before anything went through. We are also glad you mentioned reducing to a very small dose, as that is often exactly the right approach with sensitive cats, and we hope she continues to improve as you find what works for her. But we completely understand that right now the more pressing concern is the product you have and the money that has gone out. We want to make this right for you personally. Please email us at [email protected] with your order details and reference this review. A real person will look at your account, investigate what happened with your notifications, and work toward a resolution that actually feels fair given everything you have been through. No runaround and no copy-paste responses. We are sorry, Kayte. You deserved a much better experience than this. - Mariel from KittySupps