kittysuppsReviews of kittysupps.com

Response from kittysuppsMar 21, 2026

Hi John, We are deeply sorry. A month and a half of waiting, responses that felt dismissive, and an experience that has left you feeling like you were not being dealt with honestly. We hear all of it and we understand why you are angry. We want to be clear: this is not the experience we want for any of our customers, and the specific details you have described here are something we take very seriously. We are not going to brush past them. Please email us directly at [email protected] with your order details and reference this review. We will make sure it goes to someone senior who will review your full case from the beginning, respond to you personally, and work toward a resolution that is genuinely fair to you. You deserved so much better than this experience, John, and we want the chance to make it right. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Lyn, We are so sorry. A cat who would not touch his food, unexpected orders arriving, and then having to fight through your credit card company to get back money that should have been returned to you without all of that struggle. We understand completely why you would not recommend us, and we are not going to pretend otherwise. The fact that you had to go to that length to reach a resolution is something we are genuinely not okay with, and we are sorry it came to that point. You should never have been in that position. We also hear you on the refund experience. You deserved to be treated fairly and with honesty from the very first time you asked, and it is clear that did not happen. That matters to us and it is something we take seriously. We know at this point words may feel like very little, and we respect that. But if there is anything still unresolved or anything you would like to raise directly, please email us at [email protected] and we will make sure a real person handles it personally. You deserve at least that much. We are truly sorry, Lyn. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Soap, We are sorry this has been such a frustrating experience, and we hear you on all of it. A cat who simply will not eat their food with something new mixed in is genuinely disheartening, especially when you were hoping to see real benefits, and we understand how that compounds the disappointment of everything else. We also never want anyone to feel like they have nowhere to turn or that the conversation is going in circles. You deserve a straightforward, honest resolution and we want to try to provide that. Please email us directly at [email protected] with your order details and ask for your case to be reviewed at a senior level. We will go through everything from the beginning with fresh eyes and work toward something that feels genuinely fair to you. We are sorry it has come to this point. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Sandy, We are so sorry. Waiting from the end of January with nothing to show for it, and then being charged for a second order before the first had even arrived or been resolved. We completely understand why you feel disgusted and why your trust in us has been shaken. You should have been heard the moment you raised that your first order never arrived. The fact that that did not happen, and that a second charge went through on top of it, is not okay and we take full responsibility for how this has made you feel. Once orders leave our facility, transit is in the hands of our carrier partners and delays on their end are outside our direct control. But that is no excuse for leaving you without acknowledgement, without answers, and without a resolution for over a month. You deserved so much better than this. Please email us directly at [email protected] with your order details and we will personally take ownership of everything from the beginning. Your missing first order, the subscription charge you were not expecting, all of it. A real person will handle this properly and make sure you receive a resolution that is genuinely fair to you. We are truly sorry, Sandy. Please reach out and we will make this right. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi there, We are sorry to hear this has been your experience and we want to understand what happened. If orders have been arriving faster than you expected or wanted, we genuinely want to look into that for you and make sure everything is as it should be on your account. We also hear you on the pricing feedback. It is something we take seriously as we always want our customers to feel like they are getting real value for what they spend. Please email us directly at [email protected] with your order details and a real person will look into everything for you personally and make sure you feel good about how this gets resolved. We are here and we want to help. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Kristie, We are truly sorry this has been your experience. Feeling like you followed the process you were told to follow, only to be told the rules had changed, is genuinely frustrating and we completely understand why that does not sit right with you. We hear you on both things. The subscription feeling unexpected, and the response you received about refunds not matching what our website actually says. You deserved a clear, consistent, and honest answer from the very beginning and it is clear that did not happen. We want to look at your specific situation properly and with fresh eyes. Not with a template response, not with a policy contradiction, but with a real person who will go through your account, understand exactly what happened, and work toward a resolution that is actually fair to you and that reflects the commitment we make to our customers. Please email us directly at [email protected] with your order details and reference this review. We will make sure it is escalated for senior review right away. You should never have been left in this position and we want to make it right. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Grace, We are so deeply sorry for the loss of your cat. Nothing else matters more than that right now, and we mean it with every part of our team. Losing a pet is a grief that is truly hard to put into words, and we are so sorry you are carrying that. We would very much like to understand your full experience and be there for you through this. Please email us directly at [email protected] and a real person will handle your situation with the care, sensitivity, and urgency it deserves. We are here. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Rita, We are so sorry. You tried to do everything right, you raised the issue, you took a screenshot, you sent evidence, and you were still charged again. We completely understand why you feel the way you do, and we are not going to dismiss a single part of what you have described. This is not okay, and we know it. The experience you have had, from the unexpected subscription to feeling like your evidence was ignored to having to cancel your card just to protect yourself, is something we take with the utmost seriousness. We genuinely want to make this right, and we know that may be very hard to believe at this point. But we are asking for one more chance to have a real person, not an automated system, sit down with your full account history and resolve this properly, transparently, and completely. Please email us at [email protected] and reference this review. We will ensure it is escalated immediately to a senior member of our team who will go through everything from the beginning and respond to you personally. You have been through far too much already and you deserve a proper resolution and a genuine apology for how this has been handled. We are truly sorry, Rita. - Mariel from KittySupps