Alex
We signed up for subscription
We signed up for subscription and first order of three jars came and the cats didn't seem to mind it. I was Billed 99.00 on Feb 7th..... Then billed 99.00 on March 7th. BOTH orders are "stuck in transit" Never received either. customer service said they will "expedite it" and that appears to mean nothing at all as it's not moved in tracking for days. I just want the $ refunded at this point as Ive never received the paid for product.
Response from kittysuppsMar 21, 2026
Hi Alex, Two orders, two charges, and neither one in your hands. We completely understand why a refund is all you want at this point, and honestly, that is a completely fair place to land after everything you have been through. We are so sorry. The fact that both orders are stuck in transit and that "expediting" has not translated into any real movement or communication is not good enough, and we know it. Once orders leave our facility, transit is managed by our carrier partners, and delays on their end are outside our direct control. But that does not mean you should be left waiting and wondering with nearly $200 out of pocket and nothing to show for it. You should not have to chase this. Please email us directly at [email protected] with your order details and we will personally take ownership of this right away. We will investigate both shipments properly, push hard on the carrier side, and make sure you receive a resolution that is actually fair to you, whether that is your orders arriving or your money back. No more vague responses and no more waiting in the dark. You have been incredibly patient, Alex. We want to make this right. - Mariel from KittySupps