kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 7, 2026

Hi Judy, We understand why this experience left you uncertain and concerned. Waiting nearly a month for delivery and then receiving packaging that arrived damaged would understandably affect your confidence right away. We also hear your concerns regarding the appearance and smell of the product. Cats can be very sensitive to scent and taste, and we understand why the color and fragrance were unexpected based on what you anticipated receiving. We do appreciate you sharing that your cat has at least been willing to tolerate it so far, though we completely understand why you still want clearer reassurance about what you’re giving your pet. Feedback like this is important and appreciated. If you’d like us to review the order or product concerns more closely, please feel free to email us at [email protected]. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Taft, We appreciate you taking the time to share such detailed feedback about your experience. We understand why the shipping origin, subscription process, and reorder situation raised concerns and caused frustration. Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer communication regarding that from the start. We also hear your concerns regarding the subscription setup and cancellation flow. Our subscription option is intended for customers who want automatic reorders, but we understand your feedback that the process should feel clearer, simpler, and more transparent during checkout and cancellation. And while we appreciate you acknowledging the responsiveness of customer support, we understand that communication alone does not undo the frustration of receiving an unexpected additional order. Thank you again for taking the time to provide thoughtful feedback about both the positives and negatives of your experience. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Purchase Princess, We appreciate you taking the time to update your review and provide additional context about your experience. We understand why the long shipping timeframe, delayed communication, and subscription concerns left a negative impression overall. We’re glad the order was ultimately delivered and that you later found the earlier email replies, though we understand that communication landing in spam folders can still make the process feel frustrating and unclear from the customer side. We also hear your concerns regarding the product presentation, ingredient information, and shipping origin. Customers should always feel fully informed and comfortable with what they are purchasing for their pets. Regarding the subscription feature, it is intended as an optional auto-renew service for customers who want continued shipments, but we understand your feedback that this should feel clearer and more transparent during checkout. We appreciate you sharing your honest experience and detailed feedback. Mariel from KittySupps