kittysuppsReviews of kittysupps.com

Response from kittysuppsOct 10, 2026

Hi Kathy, We’re very sorry to hear about your experience. We understand your disappointment that the product wasn't suitable for your cat, as well as your frustration with receiving multiple shipments after repeatedly requesting that future orders be stopped. We also understand your concerns about the partial refund offered, especially after being assured that no additional shipments or charges would occur. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your previous cancellation requests, additional shipments, and the refund options previously discussed. We sincerely apologize for the continued frustration and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Myrna, We’re very sorry to hear about your experience. We understand how frustrating it is to receive three containers when you only intended to purchase one, especially after requesting a refund and cancellation of future orders. We also understand your disappointment with the responses you received, particularly after providing photos of the packaging and visible order numbers to help locate your purchases. Please contact [email protected] using the same email address associated with your order so our team can review your previous correspondence, the order numbers you provided, and your refund and cancellation requests. We sincerely apologize for the confusion, inconvenience, and lack of clear communication you’ve experienced. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Bruce, We’re very sorry to hear that you haven't received your order despite being charged. We understand how frustrating this is, especially when you've already tried reaching out to our support team without receiving a response. While we currently provide customer support through email rather than phone, we take missing orders and unanswered inquiries seriously. Please contact [email protected] using the same email address associated with your order and include your order number so our team can locate your purchase, review the shipping status, and look into your previous inquiries. We sincerely apologize for the inconvenience and frustration this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 9, 2026

Hi Charles, We’re truly sorry to hear about your experience, especially that your four cats became unwell after using the product. We understand how concerning this must have been. Every cat is different, and individual responses to supplements can vary. However, we take reports of adverse reactions seriously. We recommend discontinuing use and consulting your veterinarian, especially if your cats are still experiencing symptoms. We also understand your frustration with receiving additional products and not being provided with return instructions. Please contact [email protected] using the email address associated with your order so our team can review your concerns, previous correspondence, and return request. We sincerely apologize for the distress and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 6, 2026

Hi Donna, We’re sorry to hear about your experience. We understand how frustrating it is to receive another shipment and charge after you were previously told that you did not have an active recurring subscription and that the matter would be investigated. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the September correspondence, the recent shipment and charge, and determine what happened. We sincerely apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 6, 2026

Hi Kim, We’re very sorry to hear about your experience. We understand how frustrating it is to have three additional shipments and charges after you were told your original order was cancelled and that you did not have an active subscription. We also understand your frustration after repeatedly contacting our team and still waiting for a resolution regarding the $149 in charges. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the original cancellation, all three subsequent shipments and charges, previous correspondence, and the status of your refund request. We sincerely apologize for the continued frustration and lengthy process. Thank you, Mariel from KittySupps

Response from kittysuppsOct 6, 2026

Hi Celeste, We’re very sorry to hear about your experience. We understand how frustrating it is to receive another three bottles after you were previously assured that you did not have an active subscription and that additional shipments would not occur. We’re also sorry that the issue remains unresolved after three weeks of back-and-forth communication. Please email [email protected] using the same email address associated with your order so our team can locate your account, review both shipments, the previous confirmation regarding your subscription status, and your existing correspondence. We sincerely apologize for the continued frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 4, 2026

Hi Coleen, We’re very sorry to hear about your experience. We understand how concerning it is to continue being charged $49.90 and receiving products you don’t want after contacting our team multiple times and being told that future charges and shipments would stop. Please email [email protected] using the same email address associated with your order so our team can locate your account, review the previous requests and all three subsequent charges and shipments, and determine why this has continued. We sincerely apologize for the repeated frustration and loss of trust this has caused. Thank you, Mariel from KittySupps