kittysuppsReviews of kittysupps.com

Response from kittysuppsMar 24, 2026

Hi Rita, We hear you, and we respect that you have asked us to skip the pleasantries, so we will. We do want to clarify something important, because we believe it has been at the heart of a lot of this frustration. A full refund for both your original order and the subscription charge was actually processed on our end some time ago. It appears that somewhere along the way this was not communicated to you as clearly as it should have been, and for that gap we are truly sorry. That miscommunication should never have happened and it clearly made an already stressful situation so much worse than it needed to be. The refund is done. It has been done. We only wish you had known that sooner. If for any reason the funds have not reflected on your end, or if there is anything outstanding with your bank dispute, please email us at [email protected] and we will provide you with whatever documentation you need to get that closed out immediately. We want this fully resolved for you with no loose ends. We are sorry this experience left you feeling unheard, Rita. That was never our intention. - Mariel from KittySupps

Response from kittysuppsMar 24, 2026

Hi Susan, We are really sorry, this is not the experience we want for anyone and we completely understand why you are frustrated. A month-long wait for your first order is already far too long, and then to have a second shipment go out the very next day without feeling prepared for it, we can absolutely see why that felt overwhelming and unfair. We hear you. We are pleased to let you know that we have just processed a full refund on your account. We hope that brings some relief and goes at least some way toward making this right. You should receive confirmation of that shortly, but if for any reason it does not come through or you have any questions about the amount, please email us directly at [email protected] and we will sort it immediately. We hope this resolution helps, Susan. You deserved a much smoother experience than this from the start. - Mariel from KittySupps

Response from kittysuppsMar 23, 2026

Hi Vishaka G, We are so sorry. Reading through your experience, we completely understand why you felt the way you did, and we want you to know that this is not something we have taken lightly internally. Discovering a charge you weren't expecting, then feeling like getting a resolution was harder than it should have been, is genuinely stressful. The fact that it took a few days to get a response that felt satisfying to you is something we are not proud of, and we hear you on that completely. What we want you to know personally is that we have now refunded you in full for both your renewal order and your original order. That decision wasn't a difficult one for us, because at the end of the day you came to us wanting to support your cat's health, and this experience fell so far short of what you deserved that it felt like the only right thing to do. We hope that when you see both refunds reflected, it brings at least some sense of resolution after everything you went through. We also genuinely hope that at some point down the line, when the frustration has settled, you might give us another chance. We know we have to earn that, and we understand if the answer is no. But we would really love the opportunity to show you a very different side of KittySupps. Please do not hesitate to reach out to us at [email protected] if there is anything at all still outstanding. We are here for you. - Mariel from KittySupps

Response from kittysuppsMar 23, 2026

Hi Leslie, We are really glad you spoke up, because your experience matters just as much and we would never want you to feel like you fell through the cracks simply because you found your voice in someone else's thread. What you are describing, an unopened product you didn't want to keep, and an offer that felt like it barely scratched the surface of what was fair, is not something we want to leave sitting unresolved. That 10% offer clearly didn't come close to making this right for you, and we completely understand why. So here is what we would love to do for you personally. We would like to refund you the full amount for the product and ask that you keep it, because we genuinely believe that once you give it a chance, you might be surprised by what it does for your cat. That is not us trying to wriggle out of anything, it is us genuinely wanting you to have a good experience with KittySupps after such a poor one. However, if that still doesn't feel right to you and you would prefer to return the product for a full refund instead, we are completely happy to make that happen too. No argument, no pushback, just a clean and fair resolution whichever way works best for you. Please email us at [email protected] and we will get this sorted for you personally and promptly. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Kim, we are so sorry. A delay that long on an order expected in days is genuinely unacceptable, and we completely understand why this experience has left you feeling the way it does. We also want to address the charge you're describing. We take any unexpected billing concern with the utmost seriousness, and we want to look into your account personally and make sure everything is resolved to your complete satisfaction. We do want to gently clarify for anyone reading that our support team is very much active and reachable at [email protected] every day. We would genuinely hate for you or anyone else to feel like there is nowhere to turn, because there is. We are here. Kim, please email us directly at [email protected] with your order details and we will personally review everything that happened, including the charge you did not authorise, and make sure you receive a full, clear resolution with no runaround. You deserve that, and we are not going to stop until this is right. - Anna from KittySupps

Response from kittysuppsMar 21, 2026

Hi Mary, we hear you, and we are truly sorry. Finding yourself in a subscription you didn't intend to continue, receiving a shipment without feeling like you had any warning, and then hitting walls when you tried to sort it out, that's a genuinely awful sequence of events and your frustration is completely valid. Cancelling should never feel like a battle. It should be simple, it should be fast, and the fact that it felt "almost impossible" to you is something we take seriously and want to understand better. We also want to make sure the situation with your return and any outstanding charges is looked at properly, by a real person, with fresh eyes. We don't want to leave you stuck with something you didn't want or a charge that doesn't feel fair. Please email us directly at [email protected] with your order details and we will personally confirm your cancellation in writing, review the shipment situation, and make sure you feel genuinely taken care of. You deserve a clean resolution and a real apology, and we want to be the ones to give you both. - Anna from KittySupps

Response from kittysuppsMar 21, 2026

Hi Anna, First and most importantly, we are genuinely concerned to hear that your cat has been unwell. That matters to us above everything else in this review, and we want to understand what happened. Please email us at [email protected] right away so we can look into this with the care and urgency it deserves. We also hear you on everything else. The unexpected charge, the experience around your refund request, and your concerns about the product. We are not going to dismiss any of it. You came to us wanting to help your cat and instead you are dealing with stress, confusion and worry. That is not what KittySupps should ever be for someone. We do want the chance to sit down with your specific case properly, look at everything from the beginning, and find a resolution that is actually fair to you. Please reach out to us at [email protected] and reference this review. A real person will handle this directly. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Jamye, We are truly sorry this experience was so frustrating and drawn out. Having to escalate to a dispute to get a resolution is not something any customer should ever have to do, and we understand completely why you feel let down. We take the feedback about your interactions with our support team seriously. You deserved to feel heard at every step, and to have your specific situation addressed properly by a real person rather than feeling like you were going in circles. That gap between what you experienced and what we want every customer to experience is something we genuinely care about fixing. We know a credit card dispute is not the ending anyone wanted here, and we are sorry it came to that point. If there is anything still unresolved or anything you would like us to look at with fresh eyes, please email [email protected] and reference this review. We will make sure it goes directly to someone senior who can review your case personally and respond to you properly. You deserved better from us, Jamye, and we mean that. - Mariel from KittySupps