kittysuppsReviews of kittysupps.com

Response from kittysuppsApr 3, 2026

Hi Amanda, Over a month for your first order, a second charge for an order that hasn't even left the warehouse, and refund requests that went nowhere. We are truly sorry. That is a compounding failure on our part and your frustration is completely warranted. Please email us at [email protected] and reference this review so your case gets flagged for senior attention immediately. We want to go through both orders personally, get you real answers rather than requests for patience, and make sure you are not left out of pocket. You have waited far too long and been let down far too many times for anything less than a full and proper resolution. We are so sorry it has come to this, Amanda. Please reach out and we will make this our priority. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Catlynn, Not receiving an order you paid for is genuinely unacceptable, and we are so sorry this has been your experience with us. Please email us at [email protected] with your order details and we will look into exactly what happened, escalate with our carrier partners, and make sure you receive either your order or a full resolution. You should not be left without answers, and we want to fix this for you personally. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Lee, Discovering unexpected charges for orders that haven't even arrived is a deeply frustrating experience and we are genuinely sorry this has happened to you, not once but twice. We want to sort all of this out for you personally. Please email us at [email protected] with your order details and we will review every charge on your account, look into both missing orders, and make sure you are fully taken care of. You should never have been left wondering where your orders are or why charges were appearing without your full understanding. Please do reach out and we will get this resolved for you right away. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jolan, The all-caps frustration here is completely understood, and we are so sorry. Waiting on a first order, chasing it repeatedly, and then receiving discount emails in the meantime, that is genuinely tone-deaf on our end and we get why you're fed up. We are glad to let you know that a full refund has already been processed for you. We hope that at least takes some of the sting out of this, even though we know it doesn't make up for the wait and the back-and-forth you had to go through to get here. Your point about international shipping is also heard. We want every customer to feel fully informed before they order, and if that wasn't clear enough in your case, that is something we take seriously. If you ever do want to give our supplements a try again once things feel right, we will make sure your experience is a much better one. And if you have any remaining questions at all, we are always here at [email protected]. Mariel from KittySupps

Response from kittysuppsMar 28, 2026

Hi Therrie, We are genuinely sorry for everything this experience put you through, and we want to be completely transparent with you: we have issued a full refund for your order. On top of that, we are still sending the order to you, completely free of charge. We want you to have it, no strings attached, because we genuinely believe in what we make and we'd love for your cat to benefit from it regardless of how this situation unfolded. We also want to acknowledge the 10% offer, because we understand how that landed. It wasn't meant to dismiss you or minimise what happened, our process typically works toward a full resolution in stages, but we can see how receiving that offer after everything you'd already been through felt like we weren't listening. That's on us, and we're sorry for it. The charge going through on 28 March after you had already been told the order would be halted was not okay. You acted quickly, you did everything right, and you still ended up in this situation. That's not the experience we want for any customer, and we mean that sincerely. We hope that a full refund plus your order arriving on us goes some way toward showing you that we do take situations like this seriously and that we genuinely want to make things right. If there is anything at all still outstanding, please email us at [email protected] and we will handle it personally. - Mariel from KittySupps

Response from kittysuppsMar 28, 2026

Hi mshawwilliams, This is not okay, and we are genuinely sorry. An order that never arrived, combined with a refund experience that felt like it contradicted the promise we make to every customer, that is a serious failure and we understand completely why you feel the way you do. We want to address the refund situation directly: our money back guarantee is a commitment we stand behind, and if your experience has not reflected that, we want to understand exactly what happened and make it right. Please email [email protected] and ask specifically for your case to be escalated for senior review. We will go back through everything from the beginning with fresh eyes and ensure you are treated the way our policies actually promise. As for the delivery, please include your order number when you email us and we will investigate with our carrier partners immediately to find out what happened to your parcel. We take every piece of feedback seriously, and we want the chance to resolve this for you properly, not with a form response, but with a real person who will see this through to a fair outcome. We are here and we are listening. [email protected] - Mariel from KittySupps

Response from kittysuppsMar 28, 2026

Hi webtechgal, Before anything else, we are so sorry for the loss of your cat. Losing a beloved companion is heartbreaking, and the fact that this stressful experience with us happened at the same time makes that even harder to sit with. We are truly sorry. We also want to sincerely apologise for everything you went through from start to finish. The number of emails, the back and forth, the length of time this took, none of that is acceptable and none of it reflects the experience we want for our customers. You came to us hoping to help your cat, and instead you were met with friction at every single step. That matters to us deeply and we are not okay with it. We would very much like a senior member of our team to review your case in full. Not to relitigate what happened, but because we genuinely want to understand where things went wrong and make sure your experience is properly acknowledged and addressed. If there is anything further we can do for you, we want the opportunity to do it. Please email [email protected] directly and reference this review. A real person will pick this up personally. Again, we are so sorry for your loss. - Mariel from KittySupps

Response from kittysuppsMar 28, 2026

Hi Elizabeth, We are genuinely sorry. What you have described, a first order taking months, an unexpected refill, a refund refused, and a second order that never arrived despite being marked delivered, is a compounding series of failures and we completely understand why you feel the way you do right now. Every single one of those issues deserves to be taken seriously, and we want to make sure that happens. The delivery status discrepancy in particular is something we want to investigate immediately, being told an order arrived when it did not is not something we take lightly and we want to get to the bottom of it with our carrier partners right away. Please email [email protected] directly and reference this review. We are asking that a senior member of our team personally takes ownership of your full case, from the very beginning, and sees it through to a resolution that is actually fair to you. You should not have had to send multiple emails over months without a proper outcome, and we want to change that. We are truly sorry, Elizabeth. Please reach out and give us the chance to make this right properly. [email protected] - Mariel from KittySupps