kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 3, 2026

Hi Ken, We’re really sorry for this. Not receiving your order and feeling like it wasn’t handled properly is understandably frustrating. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If you’re open to it, we’d like to review this properly and make sure you’re not left out of pocket. Please email [email protected] and reference this review so we can take this on as a priority. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Beatrice, We are genuinely sorry this has been your experience, and we completely understand why you're feeling frustrated and worried right now. We want to address something important for anyone reading this: our support team is very much active and reachable at [email protected] every single day, and we respond to every email we receive. We also send multiple emails throughout your journey with us that you can reply to directly at any time, so please do check your inbox, including your spam or junk folder, as our messages may have been filtered there without you knowing. We take concerns like yours seriously and we want to resolve this for you personally. Please email us at [email protected] and a real member of our team will be in touch promptly to go through everything with you and make sure you feel completely taken care of. - Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Janie, We are truly sorry this has caused you such distress, an unexpected charge of that amount is understandably alarming and we completely understand why you want answers right away. We want to make sure this gets looked at properly and personally. Please email us at [email protected] with your order details and reference this review, and we will have someone senior review your account as a priority. We will go through exactly what happened, make sure you have full clarity on every charge, and work with you toward a resolution that feels fair. We never want any customer to feel unheard or dismissed, and we are not going to let that be your experience here. Please do reach out directly and we will be in touch promptly. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Natalie, We are so sorry. What you're describing, trying repeatedly to stop something and feeling completely unheard, is genuinely distressing and we take full responsibility for the fact that this wasn't resolved for you sooner. That should never have happened. We want to fix this right now. Please email us directly at [email protected] with your account details and we will personally confirm your cancellation in writing, ensure no further charges go through, and review everything that has happened on your account with fresh eyes. You will hear back from a real person, not a template, and we will not consider this closed until you feel completely certain it is done. We are truly sorry it got to this point, Natalie. You deserved a straightforward resolution the moment you first asked, and we want the chance to make this right. Mariel from KittySupps!

Response from kittysuppsApr 3, 2026

Hi Joyce, Ordering something back in February and still having nothing to show for it, that is such a long time to wait and we are truly sorry. You paid for something you should have received months ago and we completely understand how frustrating and upsetting that is. Once orders leave our facility they move into the hands of our carrier partners, and unfortunately transit delays on their end are outside our direct control, but that does not mean you are on your own here. Not even close. We want to find out exactly what happened to your order and make sure you get a full resolution, whether that is locating your parcel or making this right another way. Please email us at [email protected] with your order number and we will make this our priority. You have waited far too long already and we are so sorry it has come to this. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi John, Two orders. Two waits. And then feeling like nobody on our end took that seriously. We are deeply sorry, and we completely understand why you're done with us. Honestly, given what you've described, your frustration is entirely fair. The fact that our customer service didn't handle your follow-up the way it should have is something we take full responsibility for. Transit delays through our carrier partners are unfortunately outside our direct control, but how we respond when something goes wrong is absolutely on us, and we fell short of what you deserved. Twice. We know you have no reason to trust us again, and we won't pretend otherwise. But we would genuinely like the chance to look at both orders personally and make sure you are not left out of pocket. Please email [email protected] and reference this review, and we will ensure this is treated as a senior priority from the moment we hear from you. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Mary, Before anything else, we are so sorry for the loss of your cat. Watching a beloved animal decline and having to make that heartbreaking decision is something no words can adequately meet, and we are truly sorry that was happening in the background of all of this. It matters to us, and it matters deeply. We also hear everything you've said about your experience with us. The back-and-forth over months, the frustration of feeling like you were sending the same message over and over and not getting the answer you deserved, that is not how we ever want a customer to feel, and we are genuinely sorry it played out this way. We know a resolution was reached, and we respect that you made the best decision you could with what was offered. If there is anything at all still unresolved or if you simply want to be heard by someone senior, please email us at [email protected] and reference this review. We'd like the chance to close this properly for you. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jill, We hear you, and we are so sorry. Reading "please can somebody help me" is not something we can scroll past, and we want you to know that help is absolutely here. What you're describing, unexpected charges continuing when you just wanted to try the product once, is genuinely distressing and we completely understand why you feel the way you do. Your cat not taking to the powder on top of that only adds to the frustration, and we are sorry on both counts. We want to sort this out for you right now. Please email us at [email protected] and a real member of our team will personally confirm your cancellation in writing, make sure no further charges go through, and go through everything on your account with you. You will not be left going around in circles. We will stay with this until you feel certain it is completely resolved. You reached out here because you needed someone to listen, Jill. We are listening, and we genuinely want to make this right. Mariel from KittySupps