kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 2, 2026

Hi Jenn, We’re very sorry to read this, and we completely understand how frustrating and disappointing this experience has been, especially after waiting this long without receiving your order. What you’ve described is not the experience we want any customer to have, and we sincerely apologize for the delays and lack of resolution. We would really appreciate the opportunity to review your case properly and make this right. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will personally investigate your shipment and ensure this is resolved fairly. We also understand your concerns around communication and trust, and we take that seriously. We sincerely apologize again and hope you’ll allow us the chance to address this directly with you. Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi Kadesh, We’re very sorry to read this, and we understand your concern. The color difference you noticed can be worrying, and we appreciate you bringing it up. Our formulas can sometimes vary slightly in appearance due to the blend of ingredients, but we understand that what matters most is your confidence in what you’re giving your pets. If you’re unsure, we always recommend pausing use. We also sincerely apologize for the shipping delay and your experience with the subscription—that’s not the experience we want for any customer. We would really appreciate the opportunity to review this for you directly. Please email us at [email protected] with your order details and reference this review, and we’ll be happy to look into your product, assist with your subscription, and make sure everything is handled properly. We understand that trust has been affected, and we don’t take that lightly. We genuinely hope to make this right for you. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Cynthia, Receiving a product you didn’t intend to order, followed by another shipment and being unable to cancel it, is not acceptable. We’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should always have full control over your orders and subscriptions, and this should have been resolved properly when you first reached out. If you’re open to it, we’d like to personally review your account and make sure everything is fully canceled and no further charges or shipments go through. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Tina, We’re very sorry to read this, and we understand how frustrating and concerning this experience has been—from the confusion around the subscription to the lack of clear tracking updates and the delivery issue. Being enrolled in something you didn’t intend, and then not having clear visibility on where your order is, is not acceptable. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We also understand how the tracking situation raised concerns. Once a shipment is in transit and handled by carrier partners, delays and inconsistent updates can happen, but that doesn’t change your experience—and we should have supported you better through it. If you’re open to it, we’d like to personally review your account, confirm your subscription is fully canceled, and look into your shipment to make sure you’re not left out of pocket. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi KG, We’re really sorry for this. What you’ve described—especially around the return policy and how it was handled—is not how this should have gone. If our website stated a 30-day return policy and you weren’t able to use it, that’s something we take seriously. The back-and-forth on partial refunds and the delay in delivery only made things worse, and we understand why this led to your frustration. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If you’re open to it, we’d like to take a proper look at your case and make sure you’re not left out of pocket. You can email [email protected] and reference this review—we’ll make sure it’s looked at properly. Mariel from KittySupps

Response from kittysuppsApr 7, 2026

Hi Tracy, We are truly sorry for the experience you have had, and we completely understand your frustration. We want to assure you that a replacement order has already been dispatched on our end. We know that does not undo the stress and waiting you have already been through, and we are genuinely sorry for that. Once your replacement is on its way, transit time is in the hands of our carrier partners, but please know that if it does not reach you, a full refund has already been committed to you. You will not be left without a resolution, that is our promise and we intend to keep it. If you have any further questions or concerns in the meantime, please do not hesitate to reach out to us at [email protected]. We want to make sure you feel fully supported through this, and we genuinely appreciate your patience while we get this sorted for you. Mariel from KittySupps

Response from kittysuppsApr 7, 2026

Hi Cathy, First, we want to acknowledge what really matters here: you ordered specifically to support your blind cat's health, and we failed to get that to you when you needed it. That is genuinely upsetting to read, and we are so sorry. A six-week wait is not acceptable, and we completely understand why you lost confidence in us. Once orders leave our facility, transit is in the hands of our carrier partners, and delays on their end are outside our direct control, but we know that is cold comfort when your cat needed support and it simply did not arrive. Regarding the order that shipped after your cancellation request, we understand how frustrating that was and we want you to know that a full refund has already been processed on our end. You will not be out of pocket, and you do not need to worry about returning anything. We are also sorry you felt unheard during this. Our support team is available and responds to every email we receive, and if there is anything further we can help with, please do not hesitate to reach out to us at [email protected]. We genuinely hope your little one is doing well. Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi Ghosted, Being charged for something you didn’t intend to subscribe to, and then not getting a proper resolution after reaching out—that’s not acceptable. We’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should have full control over your subscription, and once you asked for it to be canceled, this should have been handled clearly and fairly. If you’re open to it, we’d like to personally review your account and make sure this is resolved properly, including your refund request. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps