kittysuppsReviews of kittysupps.com

Response from kittysuppsApr 26, 2026

Hi Susan, We’re very sorry to read this, especially after you’ve been with us for so long. What you’ve described, feeling unable to reach a real person, not receiving responses, and continuing to be billed is understandably frustrating and not the experience we want for any customer. We take full responsibility for the fact that this hasn’t been resolved for you sooner. You should never feel unheard or stuck in a situation like this. We want to fix this for you right away. Please email us directly at [email protected] with your account details and reference this review, and we will personally review your account , confirm your subscription status, stop any future charges, and go through everything with you step by step to make sure this is fully resolved. We understand that your trust has been impacted, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps

Response from kittysuppsApr 26, 2026

Hi Julie, We’re very sorry to read this, and we understand why you’re feeling frustrated and concerned. What you’ve described being enrolled in a subscription without clear awareness, requesting a cancellation while your order was still processing, and then receiving it anyway is not the experience we want any customer to have. We want to be transparent that our system begins processing orders quickly once they are placed, which can sometimes make last-minute cancellations difficult. That said, we understand that this does not change how this felt on your end, and we take responsibility for not handling your request in a way that left you feeling properly supported. We would really appreciate the opportunity to review your case personally and make this right. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will go through everything step by step, reviewing your subscription, the timing of your request, and working toward a fair resolution. We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to resolve this directly with you. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Laurab, We’re very sorry to read this, and we understand how frustrating and concerning this experience has been—especially with your cats’ reaction and the difficulty you’ve had getting this resolved. If you noticed those symptoms, stopping use was the right decision. Your cats’ wellbeing always comes first, and we take concerns like this seriously. What you’ve described around your refund request, cancellation, and being charged again shouldn’t have happened. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If you’re open to it, we’d like to personally review your account and make sure this is resolved properly, including your cancellation and refund request. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand that your trust has been affected, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsApr 26, 2026

Hi Debra, We’re very sorry to read this, and we understand how frustrating and upsetting this experience has been for you. Waiting far longer than expected, receiving conflicting updates, and feeling like you weren’t given clear support is not the experience we want any customer to have. We want to be clear that we take concerns like this seriously. Once orders leave our facility, they are handled by our carrier partners, and delays or tracking inconsistencies can occur but we understand that this does not lessen the impact on your experience, and we’re sorry for how this was handled overall. Regarding your order, return, and the concerns you raised, we would really appreciate the opportunity to review everything properly and make sure this is resolved fairly. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will personally go through your case step by step. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps

Response from kittysuppsApr 26, 2026

Hi Julie, We’re very sorry to read this, and we understand how frustrating and upsetting this situation has been for you. Being charged for an order you did not want, not receiving your shipment, and then having to deal with a chargeback process is not the experience we want any customer to go through. We take responsibility for the fact that this was not handled in a way that gave you clarity or confidence, especially after you reached out to cancel. You should not have had to deal with this level of back-and-forth. We would really appreciate the opportunity to review your case personally and resolve this properly. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will go through everything step by step—including the shipment status and the chargeback to ensure this is handled fairly. We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right. Mariel from KittySupps

Response from kittysuppsApr 26, 2026

Hi Catherine, We’re very sorry to read this, and we completely understand how frustrating and unacceptable this experience has been for you. Continuing to receive shipments after cancellation and feeling like the issue is not being resolved properly is not something any customer should have to deal with. We take full responsibility for the fact that this has not been handled correctly, especially after you already reached out and returned an order. You should not still be dealing with ongoing charges or shipments at this point. We want to fix this for you immediately. Please email us at [email protected] with your account details and reference this review, and we will personally review your account, confirm your subscription is fully canceled, stop any further shipments, and make sure this situation is resolved fairly. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right for you. Mariel from KittySupps

Response from kittysuppsApr 30, 2026

Hi, We’re very sorry to read this, and we completely understand how serious and frustrating this situation is—especially having to cancel your card due to charges you did not expect. That’s not something any customer should have to go through. We want to be clear that we take concerns like this very seriously. What you’ve described is not the experience we aim to provide, and we would really appreciate the opportunity to review your account in detail and understand exactly what happened. Please email us directly at [email protected] with your details and reference this review, and a senior member of our team will personally investigate your account, confirm your subscription and billing status, and ensure that everything is handled properly moving forward. We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to address this for you directly. Mariel from KittySupps

Response from kittysuppsMay 2, 2026

Hi Razlinda, Waiting over a month with tracking that doesn’t show a real shipment is not something we can justify. We’re really sorry for this. We completely understand why this raised serious concerns. If the tracking isn’t showing properly and you’ve only been offered a partial resolution, that’s not how this should have been handled. We’re not going to argue with how this feels—you’re right to expect clarity and a proper resolution, and we didn’t get that right here. If you’re open to it, we’d like to personally review your order and make sure you’re not left out of pocket. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps