Cancelled order within 24 hours then 2 weeks later I received the order which I refused. Tried to request a refund on their website but NO option exists for return.
Response from kittysuppsMay 8, 2026
Hi Sheila,
We understand why this experience was frustrating. If you submitted a cancellation request shortly after placing the order, we understand why you expected the shipment to be stopped before delivery.
We also hear your concerns regarding the return and refund process after refusing the package. Customers should feel they have clear guidance and accessible options when trying to resolve order concerns.
Once an order enters fulfillment processing there can sometimes be limitations on stopping shipment immediately, but we understand why the overall experience left a negative impression from your perspective.
If you’d still like us to review the order and refund details more closely, please feel free to email us at [email protected]
Mariel from KittySupps
MM
Mark M.
Scam company
I made one order and am now getting multiple orders shipped without consent. The product is toxic and should not be on the market. I will be filing for a return request when this current unwanted order arrives.
Response from kittysuppsMay 6, 2026
Hi Mark,
We understand why this experience has been frustrating, especially after receiving additional shipments you did not expect following your initial order. Customers should always feel fully informed about future orders and subscription
settings.
We also want to address your concern regarding the product itself. KittySupps Taurine is formulated as a taurine supplement for cats, and individual reactions or preferences can vary from pet to pet depending on smell, taste sensitivity, or dietary habits. While many cats take to it well, we understand that not every cat will respond the same way.
We’d still appreciate the opportunity to review the account and order history more closely with you. Please feel free to email us at [email protected] so we can look into the subscription and shipment concerns from our side as well.
Mariel from KittySupps
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Michael L.
I ordered Kitty supps 4/10/26
I ordered Kitty supps 4/10/26
The USPS tracking number kitty Supps posted was completely phony complete with phony tracking progress.
I contacted them and they told me they were going to refund my purchase but have not.
Do not buy Kitty supps products because this is not a trustworthy company and I believe in fact is a complete Scam and even if I received the product at this point I would not use it cuz I do not trust this company and would probably poison my cats.
Stay far away from this Scam web store.
Response from kittysuppsMay 2, 2026
Hi Michael,
We’re very sorry to read this, and we completely understand how concerning and frustrating this experience has been for you. Seeing tracking that doesn’t update correctly and not receiving a promised refund is not acceptable, and we sincerely apologize for this.
We want to be clear that we take concerns like this seriously. What you’ve described regarding the tracking and refund should not happen, and we understand why this has affected your trust.
We would really appreciate the opportunity to review your case properly and make this right. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will personally investigate your shipment and refund status to ensure this is resolved fairly.
We also understand your concerns about product safety. Our products are used by many customers, but we respect how you’re feeling given this experience, and we take that seriously.
We sincerely apologize again and hope you’ll allow us the chance to address this directly with you.
Mariel from KittySupps
JA
Jon A.
I ordered last year
I ordered last year. Our cat died at the same time my CC was hacked. Had to get a new card with new numbers so I thought the shipments would stop but they haven't. I have REPEATEDLY tried to get the shipments stopped but I get no response from their contact support number. They have no phone number I csn find and they dont respond to the email.
Response from kittysuppsApr 30, 2026
Hi Jon Anderson,
We’re truly sorry to read this, and we want to start by saying how sorry we are for your loss. We can’t imagine how difficult that time must have been, and the last thing you should have had to deal with is ongoing shipments and unanswered messages.
We take full responsibility for the lack of response you experienced—this is not acceptable, and we understand your frustration.
We want to resolve this immediately. Please email us at [email protected] with your details and reference this review, and we will personally ensure your subscription is fully canceled, all future shipments are stopped, and your case is reviewed without delay.
We sincerely apologize again, and we will make this a priority.
Mariel from KittySupps
MR
Maureen R.
I ordered 2 by mistake and asked them…
I ordered 2 by mistake and asked them to cancel one. I had not received in a monolith answer contacted them with no response.Ask3d my bank to refund mynmoney and I received two yesterdayb5 weeks later. Poor communication or rather no communication. Will not order again.
Today they are sending another one without me ordering. I sent them emails saying I would not be ordering and they are still doing it. Extremely aggravated with the fact they never answer emails! Very poor business practices
Response from kittysuppsApr 30, 2026
Hi Maureen,
We’re very sorry to read this, and we completely understand how frustrating this experience has been. Being unable to get a response, receiving duplicate orders, and continuing to be sent shipments you did not request is not acceptable, and we sincerely apologize for this.
We take full responsibility for the lack of communication—this should have been addressed much sooner, and we understand why this has led to serious concern and frustration on your end.
We want to resolve this immediately. Please email us directly at [email protected] with your details and reference this review, and we will personally review your account, ensure your subscription is fully canceled, stop any further shipments, and go through your orders to make sure everything is handled properly.
We understand that your trust has been affected, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right.
Mariel from KittySupps
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Cyndy V.
This company is a FRADULENT company…
This company is a FRADULENT company according to to the BBB. They keep sending you shipments even when you don't order & aren't subscribed. I fed my cat this & it got sick. My vet said that this was a SCAM!
Response from kittysuppsMay 3, 2026
Hi Cyndy,
We’re very sorry to read this, and we understand how concerning this experience has been for you. Hearing that your cat became unwell is especially worrying, and that’s not something we take lightly.
If you noticed any unusual symptoms, stopping use and consulting your veterinarian was the right step. Your cat’s wellbeing always comes first.
We also take your concerns about shipments and billing seriously. Being sent orders you didn’t intend to receive is not acceptable, and this wasn’t handled to the standard you should expect from us—we take responsibility for that.
If you’re open to it, we’d like to personally review your account and make sure everything is resolved properly, including your subscription and any shipments. Please email [email protected] and reference this review, and we’ll take this on as a priority.
Mariel from KittySupps
EN
Elizabeth N.
Defrauded me out of shipping fee...I…
Defrauded me out of shipping fee...I received the product on time, however, they used what the USPS delivery person said was a false postage paid mailing label and I got stuck with paying the shipping fee again, $9.80. This is fraud and I will never do business with this company again, no matter how good the product is.
This is additional information. The shipment was sent through the USPS, not some secondary shipper. The delivery person himself said that the shipping label was typical of the fake postage paid labels (his words) that they more and more often see where the buyer is left paying the postage. There is no other way this could happen except as an intentional act of the shipper or their agent which is why I used the strong word of "defrauded." The company advertised "free shipping." (Perhaps if it is not free outside of Canada they should say so in their advertising.)
I did not even take the time before to also complain that I tried to remove the subscription checkmark, but it must have been added again after the fact because I was just charged again for a recurring subscription but the order was already in the mail. I have not yet received the order yet but am concerned there will be another shipping cost due. I have since emailed them to cancel the subscription but they did not offer to cancel the charge since it had already been shipped. I will be stopping the payment through my credit card if it has not come by the time I get the statement.
I had purposely wanted to avoid a subscription because I wanted to go to review sites to check out what others had experienced with this company and product. I found the review decidedly mixed with a lot of people experiencing difficulty ending subscriptions, although generally the product seems to be ok.
I have told this company that I do not intend to purchase from them again, even if the product is ok. The company is just too unreliable, and that seems to be a pattern, based on reviews as well as my own experience.
.
Response from kittysuppsApr 26, 2026
Hi Elizabeth,
We’re truly sorry for what you experienced, being asked to pay an additional shipping fee upon delivery is understandably frustrating, and we completely understand why this raised serious concerns.
We want to be very clear that this is not the experience we intend for any of our customers. What you described may be related to how the local carrier handled the delivery, but that does not change the fact that you were put in an unfair position, and we take that seriously.
We would really appreciate the chance to look into this properly for you and make this right. Please email us at [email protected] with your order details and a reference to this review, and we will review the situation personally, including the additional fee you were charged and work toward a fair resolution.
We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope to have the opportunity to address this for you directly.
Mariel from KittySupps
JU
Justin
***** Do not buy from KittySupps *****
***** Do not buy from KittySupps *****
AVOID! THIS IS A SCAM. Buy pet Taurine from Walmart for $9 (or anyone else).
I made a single valid purchase from KittySupps on 12/11/2025. I did not sign up for any subscription.
However, they automatically enrolled me in a recurring subscription and charged my card $99.86 each month.
I cancelled the subscription on 4/10/2026, but they still shipped me another unwanted order on 4/20/2026.
When I contacted support, they only offered a partial refund and tried to brush it off. This is a clear pattern of deceptive billing practices, signing customers up for subscriptions without consent and making it extremely difficult to stop the charges or get money back.
I had to escalate the issue and am now disputing the charges with my credit card company.
They use sneaky subscription tricks that cost you money even after you cancel. Save yourself the headache and stay away.
04/28/2026 Update to their response:
Anna from your support team assured me that my case had been escalated to billing. She promised to cancel all active subscriptions linked to my account and process the full refund of the four unauthorized charges totaling $399.44. She specifically said she would personally update me within 48 hours with confirmation.
It has now been more than 5 days with zero communication or follow-up from anyone at KittySupps.
Their response in TrustPilot is fake and words only. I am disputing with my Credit Card company and have reported them to the FTC. This is a scam, they've been open for 8 months and bet they're out of business before users can get their money back.
Response from kittysuppsApr 26, 2026
Hi Justin,
We’re very sorry to read this, and we understand why you’re feeling frustrated and concerned. What you’ve described, being charged after believing you did not opt into a subscription, and receiving an order after cancellation should not leave you feeling this way, and we take that seriously.
We want to be clear that our intention is always to be transparent about subscriptions and give customers full control over their account. That said, what matters most here is your experience, and it’s clear we fell short of what you expected.
We would really appreciate the opportunity to review your case personally and make sure everything is handled properly. Please email us at [email protected]
with your order details and reference this review, and a senior member of our team will go through your account step by step, confirming your cancellation, reviewing the charges, and making sure you are not left out of pocket.
We understand that trust has been impacted here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to resolve this directly with you.
Mariel from KittySupps
