I only ordered one of this product to see if my older cat could tolerate it ……. I have since had to stop using it . Today I received another delivery unauthorised and charged my account . I stopped using this product once before as they just keep sending orders once a month. Have tried to stop these unathorised automatic deliveries . Please stop I will. It order this product again. Narelle Clarke
Response from kittysuppsMay 13, 2026
Hi Narelle,
We understand why this experience has been frustrating, especially when you originally only wanted to try the product first to see how your older cat would tolerate it. Receiving another shipment and charge after deciding to stop using the product would understandably be upsetting.
Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty.
We also hear your concern regarding the repeated shipments after your earlier attempts to stop them. Please feel free to contact us at [[email protected]](mailto:[email protected]) so we can review your account and ensure the subscription status is properly checked from our side as well.
Mariel from KittySupps
MA
Mary A.
Don’t buy from this company!!
Don’t buy from this company!!! They do not honor their refund policy and they won’t stop sending you product. I have tried all their avenues. They will screw you.
Response from kittysuppsMay 13, 2026
Hi Mary,
We’re sorry to hear that your experience left you feeling this frustrated and disappointed. We understand how upsetting it is when customers feel their cancellation, refund, or subscription concerns were not resolved the way they expected.
Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments without difficulty. We also understand your frustration regarding the refund process and the continued shipment concerns you described.
Feedback like this is important, and we appreciate you taking the time to share your experience. If you’re open to it, please contact us at [[email protected]] so we can review your account and concerns more closely.
Mariel from KittySupps
LH
Lena H.
The worst customer service!
The worst customer service!! Subscription service it has been almost impossible to do so. Not only did it take nearly two months for my first order to arrive, which was supposed to take 7-10 business days, but they also continued to charge me and ship products despite my request to cancel. The company's shipping timeframes are inaccurate, and they refused to take responsibility for the delay. To make matters worse, their email communications were inconsistent and contradictory. They initially told me that I could return the unused jars for a full refund, but later claimed that this was not possible due to concerns about scams. This contradicts their website's policy, which states that customers can return products for a full refund. I have been left with four unopened and unused bottles that the company refused to stop shipping. The automated email responses are unclear and seem to be generated by robots. I strongly advise others to avoid dealing with this company and instead look for more customer-focused alternatives. Unfortunately, I am now concerned about the potential risks associated with products from companies that prioritize profits over customer satisfaction. $180 in and no clear responses or ownership of mistakes.
Response from kittysuppsMay 12, 2026
Hi Lena,
We’re truly sorry to hear how frustrating and exhausting this experience has been for you. Waiting nearly two months for your first shipment, while continuing to receive additional charges and shipments after requesting cancellation, would understandably leave anyone upset and disappointed.
Our subscription option is intended to help customers avoid running out of product through automatic replenishment, but we completely understand your frustration if the subscription, cancellation, and return process did not feel clear or properly handled from your perspective. Customers should always feel fully informed and confident that their concerns are being addressed consistently.
We also hear your concerns regarding the conflicting communication around returns and refunds, especially after referencing the policy shown on the website. We understand why receiving different answers over time damaged your trust in the experience overall.
Shipping delays can unfortunately happen due to courier and fulfillment limitations, particularly during periods of high demand, but we recognize that clearer communication and faster resolution would have made a meaningful difference here.
We genuinely appreciate you taking the time to share detailed feedback about your experience, even though it was a negative one. If you’re open to it, please contact us at [email protected] so wean review your account and shipment history more closely.
Mariel from KittySupps
AD
Adriana
Not a trustworthy company!
When I placed my first order I wasn’t aware that I also “subscribed “. A second order was automatically placed, as soon as I the email came in, I responded stating I do not want the product nor do I need a monthly subscription for it. Anna from KittySupps acknowledged my cancellation! Never received it and was charged for it! A month has gone by and no refund! I’m reporting them . Be very Leary of this company!!!
Response from kittysuppsMay 11, 2026
Hi Adriana,
We understand why this experience left you frustrated and disappointed. If you were unaware of the subscription setup during your initial order and later saw another order process automatically, we understand why that caused concern and frustration.
We also hear your concern regarding the cancellation acknowledgment and refund timing. Customers should always feel confident that once a cancellation request is confirmed, the account and billing status are handled clearly and accurately.
We’re sorry the experience reached the point where you felt reporting the situation was necessary. Feedback like this is important, and we appreciate you taking the time to share your experience.
If you’d still like us to review the account and refund details more closely, please feel free to contact us at [email protected]
Mariel from KittySupps
KD
Kaye D.
The Real KittySupps Company
How to improve your company? GET A NEW DELIVERY SERVICE, make it right with your customers by SENDING AN ORDER of KITTYSUPPS FOR REAL!
You must not care about customers as I've only received a "15%" off my next order to placate my experience. I'm an avid online purchaser and your customer services sucks 98%! There won't be another order - too bad for you jokers.
Response from kittysuppsMay 9, 2026
Hi Kaye,
We understand why this experience left you extremely frustrated. If your order experience did not meet expectations and you felt unsupported afterward, we understand why the resolution offered did not feel satisfactory to you.
Shipping delays and courier-related issues can sometimes occur, but we understand your point that customers ultimately expect the product they paid for to arrive properly and within a reasonable timeframe.
We also hear your frustration regarding the support experience and the compensation offered following the issue. Feedback like this is important, and we appreciate you taking the time to share it honestly, even though the experience left a negative impression overall.
If you’d still like us to review the order details more closely, please feel free to contact us at [email protected]
Mariel from KittySupps
TA
tantagoth
DO NOT GET INVOLVED WITH KITTYSUPPS
DO NOT GET INVOLVED WITH KITTYSUPPS. Every possible nightmare in reoccurring billings, deliveries etc. will inundate you will stress, anger and frustration not to mention the constant billings.
Response: I already contacted, received a reply and confirmation of acct. termination but I STILL GOT ANOTHER BILL.
Response from kittysuppsMay 9, 2026
Hi Tantagoth,
We’re sorry to hear that your experience left you feeling this frustrated and overwhelmed. We understand how recurring billing concerns, shipment issues, and account management problems can create a very stressful experience for customers.
Our subscription system is intended for customers who want automatic reorders, but customers should always feel fully informed and in control of future shipments and billing preferences. We also understand how delivery or communication issues can strongly affect the overall experience.
We appreciate you taking the time to share your honest feedback and concerns. If you’d still like us to review your account more closely, please feel free to contact us at [email protected]
Mariel from KittySupps
MA
Melissa A.
Terrible Experience - This is not product related but company overall
Scam. Watch out if you purchase, because they sneak in language about a 'subscription'. By the time my first order arrived (a month late with no explanation) another one was on the way that I didn't know I signed up for. And calcnelling required like 7 clicks.
Response from kittysuppsMay 8, 2026
Hi Melissa,
We understand why this experience left you frustrated.
Waiting a month for the first shipment, only to discover another order was already processing before you had even properly received or evaluated the first one, would understandably feel upsetting and overwhelming.
Our subscription option is intended for customers who want automatic reorders so they don’t run out of product, but we understand your feedback that this should feel clearer and
easier to manage during checkout and cancellation.
Customers should always feel fully informed and in control of their account settings.
We also hear your frustration regarding the shipping delays and lack of clear communication throughout the process.
If you’d like us to review your order or account concerns more closely, please contact us at [email protected].
Mariel from KittySupps
KN
Kathleen Novello E.
This is a major SCAM
This is a major SCAM. The product sucks. They enroll you in a re urri g subscription without your approval. They will MOT refund you, nor will they cancel the subscription you never signed up for.
Response from kittysuppsMay 8, 2026
Hi Kathleen,
We’re sorry to hear that you were not satisfied with your experience. We understand how disappointing it can be when the product, shipping, or overall service does not meet your expectations.
Customer feedback is important to us, and we understand that issues involving shipping delays, subscriptions, communication, or product expectations can strongly affect the overall experience. We appreciate you taking the time to share your honest thoughts.
If you’d still like us to review your account or concerns more closely, please feel free to email us at [email protected]
Mariel from KittySupps
