Alexandra
Do not buy from this company
Do not buy from this company. Firstly my cats either refuse to eat it or puke when they do, but the bigger issue is the way the company handled my order cancellation, like stated hefore my cats don’t eat the taurine and I have two tubs of it, so when the subscription renewed 3weeks after my first purchase (way sooner than id need it with buying two tubs in the first place) I immediatly cancelled the order via email within two hours of them automaticlly placing my order with no warning, they get back to me saying no problem and it’s cancelled. Then a few days later I get a tracking number but as I already canceled the order I figured it was an error and kept an eye on it, the tracking number never worked every time I clicked on it it told me there was some kind of error. So I assumed the number was created with the order and when it was canceled the tracking number still went through some how, idk how it works. Anyway cut to two weeks and I get the damn tubs in the mail im annoyed but I email them again thinking of course they’ll sort this out, I CANCELED THIS. but no they tell me they won’t do anything and I have to pay for the products because the order was already processed by the time I asked to cancel the order again (withing 2 hours of the placing the order in the middle of the night without any warning) but that doesn’t even matter because I got confirmation from the customer service that the order was canceled, and they still feel they have the right to charge me and refuse to accept a return, so that 30 day money guarantee that they promise on their website, yeah dont trust that either they will lie to your face and they will not take accountability for their own mistakes, they are literally trying to rob me. I reported them to the better business bureau and I hope more than getting a refund that this company gets shut down. Their products don’t work and they’re liars and thieves. Do not buy save yourself months of fighting.
Response from kittysuppsMay 18, 2026
Hi Alexandra, We’re very sorry to hear how frustrating and exhausting this entire experience has been for you. We understand why the situation left you feeling upset, especially after your cats would not tolerate the supplement and you already had unused tubs remaining before another shipment processed. We also hear your concerns regarding the cancellation confirmation and the later shipment update you received afterward. Customers should always feel confident that account requests and order updates are handled clearly and consistently, and we understand why the conflicting communication damaged your trust in the experience overall. Our subscription option is intended for customers who want automatic replenishment orders, but we understand your feedback regarding the renewal timing and the lack of warning before the next shipment processed. We also understand your frustration regarding the return and refund expectations based on the policy information you referenced. Cats can also be very sensitive to changes in smell and taste, and we understand how disappointing it is when a product does not work out as expected for your pets. We appreciate you taking the time to share detailed feedback about your experience, even though it was a very negative one. If you’d still like us to review your account and order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps