kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 26, 2026

Hi Rhian, Thank you for taking the time to share such detailed feedback about your experience. We understand why the smell and taste of the product raised concerns for you, especially after expecting something completely odorless and flavorless based on the product description. Some customers may notice differences in smell depending on the formulation batch and supporting ingredients used, but we understand why the “birthday cake” scent felt unexpected and concerning from your perspective. We also hear your frustration regarding the ingredient clarification and the communication experience afterward. Customers should always feel clearly informed and supported when asking questions about products intended for their pets. We appreciate your honest feedback regarding both the product and customer support experience. If you’d still like assistance reviewing the formulation or your order concerns more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Sophie, We’re sorry to hear how frustrating and disappointing this experience has been for you. We understand why the situation left you feeling upset, especially after concerns regarding the advertisement, the unexpected subscription renewal, and the additional order that processed afterward. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to clearly view and manage future shipments and account settings. We also understand your frustration regarding the renewal timing and your concern that the shipment frequency did not align with the amount of product already received. We also hear your concerns regarding the cancellation request and the order processing timeline. Shipping and fulfillment processes can sometimes move quickly once orders enter processing, but we understand why the overall experience negatively affected your confidence in the company. Feedback like this is important, and we appreciate you taking the time to explain your experience in detail. If you’d still like us to review your account, subscription status, or order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 22, 2026

Hi Michael, We’re sorry to hear that your cat did not enjoy the product and that the shipping experience left you disappointed as well. Cats can be very sensitive to new smells and tastes, and we understand how frustrating it is when the supplement does not work out as expected for your pet. We also hear your frustration regarding the refund experience and the resolution offered after contacting support. Customers should always feel heard and clearly informed when reaching out with concerns about their orders and subscriptions. Shipping delays can sometimes occur due to courier and transit limitations outside of our direct control, but we understand how the long wait negatively affected your overall experience. Thank you for taking the time to share your honest feedback. If you’d still like us to review your account or concerns more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 22, 2026

Hi Mick, We’re sorry to hear that this experience left you feeling this frustrated and disappointed. We understand how upsetting it is when shipping delays continue for an extended period, especially after repeated follow-ups and waiting for updates regarding your order. Shipping and fulfillment delays can sometimes occur due to courier and transit limitations outside of our direct control, but we understand how the lack of progress and repeated delays negatively affected your confidence in the overall experience. We appreciate you taking the time to share your feedback and concerns. If you’d still like us to review your order details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 18, 2026

Hi Barbara, We’re sorry to hear that this experience has left you frustrated and disappointed. We understand your concern, especially after deciding that the product was not financially manageable for you and expecting the refund policy to apply within the timeframe mentioned. We also hear your frustration regarding the partial refund offer and your expectations based on the refund information shown during purchase. Customers should always feel clearly informed and supported when reaching out about refund concerns. We appreciate you taking the time to share your feedback and concerns. Please feel free to contact us at [email protected] so we can review your account and order details more closely from our side as well. Mariel from KittySupps

Response from kittysuppsMay 18, 2026

Hi Dan, We’re truly sorry to hear about the loss of your cat. We can only imagine how difficult and emotional this period has been for you, and we understand why the shipping delay and refund situation added even more frustration during such a painful time. While shipping delays can sometimes occur due to courier and transit limitations outside of our direct control, we understand how disappointing the overall experience felt from your perspective. We appreciate you taking the time to share your feedback and concerns. Please feel free to contact us at [email protected] so we can review your account and order details more closely from our side as well. Mariel from KittySupps

Response from kittysuppsMay 18, 2026

Hi Nancy, We’re sorry to hear how frustrating and disappointing this experience has been for you. Waiting over a month for your first order and then receiving notice of another shipment so soon afterward would understandably be upsetting, especially when you did not expect additional jars to process automatically. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand your frustration after attempting to cancel the order immediately and feeling that there should have been enough time to stop the shipment before delivery. We also hear your concerns regarding your cat not accepting the supplement. Cats can be very sensitive to changes in smell and taste, and we understand how disappointing it is when the product does not work out as expected. Shipping and fulfillment timelines can sometimes be affected by courier and transit limitations outside of our direct control, but we understand how the delay negatively affected your confidence in the overall experience. Please feel free to contact us at [email protected] so we can review your account and concerns more closely from our side as well. Mariel from KittySupps

Response from kittysuppsMay 18, 2026

Hi Isabell, Thank you for taking the time to share your feedback. We understand why the ordering, subscription, and cancellation experience left you frustrated, especially if you would have preferred simply adjusting the delivery frequency instead of canceling altogether. Our subscription option is intended to help customers avoid running out of product through automatic replenishment orders, but customers should always feel fully informed and able to easily manage shipment frequency, account settings, and future orders. We also appreciate your honest feedback regarding communication and the overall system experience. We hear your concerns regarding the recent orders and refund expectations as well. Please feel free to contact us at [email protected] so we can review your account and concerns more closely from our side. Mariel from KittySupps