kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 27, 2026

Hi Mare, We’re very sorry to hear that your order still has not arrived after such a long time. We completely understand how frustrating and disappointing it is to continue waiting without being able to even try the product you ordered. Shipping and courier transit delays can sometimes occur outside of our direct control, but we understand how the extended delay and lack of resolution negatively affected your confidence in the overall experience. We also hear your frustration regarding the communication and updates you’ve received throughout the process. Feedback like this is important, and we appreciate you taking the time to share your experience. Please feel free to contact us at [email protected] so we can further review the shipment status from our side and assist with a possible replacement if needed. Mariel from KittySupps

Response from kittysuppsMay 27, 2026

Hi Erin, We’re sorry to hear that the shipping delays left you frustrated and disappointed. Waiting such a long time for an order, especially after receiving a premature delivery update, would understandably create confusion and concern. Shipping and courier transit updates can sometimes experience delays or inaccurate scans outside of our direct control, but we understand how this negatively affected your confidence in the overall experience. We also appreciate you sharing your feedback regarding the subscription and recurring shipment setup. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. Thank you for taking the time to share your experience and feedback. Mariel from KittySupps

Response from kittysuppsMay 27, 2026

Hi Patricia, We’re very sorry to hear that your order still has not arrived after such a long time. We completely understand how frustrating and disappointing it is to wait this long, especially when you were hoping the product could help support your cats as they get older. Shipping and courier transit delays can sometimes occur outside of our direct control, but we understand how the extended delay negatively affected your overall experience and confidence in the process. Please feel free to contact us at [email protected] so we can further review the shipment status from our side and assist with a possible replacement if needed. Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Joe, We’re sorry to hear how frustrated and disappointed this experience has left you. We understand why the resolution offered did not feel satisfactory from your perspective, especially after the concerns you already experienced regarding your order and overall experience with the company. Our intention is always to work toward a resolution based on the situation presented, but we understand how strongly you feel about the outcome and the impression it left on you. We appreciate you taking the time to share your feedback and concerns. If you’d still like us to review your account and more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Jean, We’re sorry to hear that this experience left you frustrated and disappointed. We understand your concerns regarding the subscription experience, refund expectations, and difficulty reaching support. Customers should always feel fully informed and able to manage their account and future shipments clearly. We also understand that pet owners may receive different recommendations depending on their veterinarian and their cat’s individual needs. Many customers choose supplements as additional nutritional support, while others may decide they are not necessary for their pets. We appreciate you taking the time to share your feedback and concerns. If you’d still like us to review your account or order details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Karen, We’re sorry to hear how frustrating and disappointing this experience has been for you. Waiting such a long time for your order, while continuing to see limited tracking updates and no estimated delivery date, would understandably leave you upset and concerned. Shipping and courier transit times can sometimes experience delays that are unfortunately outside of our direct control, particularly with international shipments, but we understand how the lack of clear updates negatively affected your confidence in the overall experience. We also hear your concerns regarding the refund request and the partial refund offer while the shipment remained in transit. We understand why this situation left a very negative impression from your perspective. We appreciate you taking the time to share your feedback and concerns. If you’d still like us to review your order details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Tami, We’re very sorry to hear how frustrating and disappointing this experience has been for you. We understand how upsetting it is when a product does not work out as expected for your cats, especially after concerns about their health and wellbeing. We also hear your concerns regarding the subscription enrollment, additional charges, and the order that processed after you believed the cancellation had already been completed. Customers should always feel fully informed and confident that account requests and billing concerns are being handled clearly and consistently. We understand your frustration regarding the refund experience as well, particularly after feeling that the resolutions offered did not match your expectations. Feedback like this is important, and we appreciate you taking the time to explain your experience in detail. If you’d still like us to review your account, billing history, and shipment details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 26, 2026

Hi Theresa, We’re sorry to hear that you were disappointed with your experience and that your cat did not show the improvement you were hoping for. We understand how upsetting it is when a product does not meet expectations, especially when it concerns your pet’s health and wellbeing. We also hear your concerns regarding the appearance of the product and your refund experience. Different supplement blends can naturally vary in color and smell depending on the formulation and ingredients used, but we understand why this raised concerns for you. Feedback like this is important, and we appreciate you taking the time to share your experience. If you’d still like us to review your order or concerns more closely, please feel free to contact us at [email protected] Mariel from KittySupps