kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 7, 2026

Hi Jan, We understand why this became frustrating, especially when you originally only wanted to try the product first before deciding whether to continue using it. Receiving multiple additional jars before knowing how your cat would respond understandably made the experience feel excessive and costly from your perspective. Our subscription option is intended to help customers avoid running out of product, but we understand how disappointing it feels when the reorder schedule doesn’t align with the actual usage pace or customer expectations. We also hear your concerns regarding the unopened jars and future shipments. Customers should always feel fully informed and in control of subscription settings and reorder timing. Please feel free to email us at [email protected] with your order details so we can review the subscription status and help ensure no additional shipments continue processing. Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Katherine, Cats who love it and results you are happy with, that is so wonderful to hear and it genuinely makes us smile! We are really glad it has been a good experience for them. We completely understand why the subscription felt unexpected though, and we are sorry that caught you off guard. We know that in the moment of placing an order, details can genuinely be easy to miss, and your frustration is completely valid. If you would like the subscription cancelled or have any questions about your account, please email us at [email protected] and we will take care of it for you personally and right away. No fuss, no back and forth, just a clean and clear resolution so you only ever receive what you actually want. Thank you for still taking the time to share the positive experience your cats have had, Katherine. That means a lot to us. 💛 - Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Charlene, Some cats can be very sensitive to changes in smell or taste, especially with supplements mixed directly into their regular food. You could try starting with a much smaller amount first , even just a tiny sprinkle, and gradually increase it over several days so your cat can adjust more slowly. Some customers also find it helps to mix it into a stronger-smelling wet food, treats, tuna water, or broth to mask the scent a bit better. Hopefully that helps your cat ease into it more comfortably 🤍 Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Sara, We understand why this experience left you disappointed. If you specifically chose not to subscribe because you wanted time to see whether the product made a noticeable difference for your cats first, we understand why the additional shipment and charge felt frustrating and unexpected. We also hear your concerns regarding communication and support responsiveness. Customers should feel confident that account settings and subscription preferences are being handled clearly and correctly. Regarding the product itself, results can vary depending on a cat’s individual health needs, diet, and consistency of use, which is why some pet owners also choose to discuss supplements with their veterinarian while monitoring changes over time. We’re sorry the experience reached the point where you felt you needed to file a chargeback. We still appreciate you taking the time to share your honest feedback and experience. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Irene, We understand why this became frustrating, especially when you still hadn’t even finished the first jar before additional shipments were already being processed. That would understandably feel excessive and overwhelming from your perspective. We also hear your concerns regarding the subscription setup and reorder timing. Customers should always feel fully informed and in control of future shipments so situations like this don’t happen unexpectedly. We do appreciate you mentioning that the product itself worked well for your cats, even though the account and subscription experience left a negative impression. If you’d still like us to review the subscription and shipment settings more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Elizabeth, We understand why this situation became frustrating, especially after your cats would not eat the product and additional shipments continued arriving while you were already trying to stop future orders. Our subscription option is intended to provide automatic reorders for customers who wish to continue receiving the product regularly, but we understand how upsetting it feels when the shipment timing or account settings don’t match what you expected. We also hear your frustration regarding the lack of response after sending multiple emails requesting cancellation and unsubscribing from future shipments. Customers should feel confident that these requests are being handled clearly and promptly. We’d still appreciate the opportunity to review the subscription and shipment status more closely. Please feel free to email us again at [email protected] with your order details so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Daysha, We appreciate you sharing your experience and feedback. We understand why the delivery timeframe felt longer than expected, and we also hear your concerns regarding the subscription option during checkout. Our subscription feature is intended to help customers who want automatic reorders so they don’t run out of product, but we understand why you would have preferred clearer visibility and control over that selection during the ordering process. Feedback like this is important and appreciated. We’re also glad to hear that despite your concerns, your cat has been willing to eat the product. Cats can often be very sensitive to smell and taste differences, so we understand why the scent stood out to you as well. Thank you again for taking the time to share your honest experience. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Dawn, We’re sorry to hear you still haven’t received your order. We understand how frustrating and disappointing that is, especially after already waiting and paying for the shipment. Shipping delays can sometimes occur with courier partners, but we understand that customers expect clearer updates and resolution when an order does not arrive. Please feel free to email us at [email protected] with your order details so we can review the shipment status more closely from our side as well. Mariel from KittySupps