kittysuppsReviews of kittysupps.com

Response from kittysuppsOct 20, 2026

Hi Mark, We’re very sorry to hear about your experience, especially your concerns about the product’s smell and your cats becoming unwell after using it. We understand how worrying this must be, and we sincerely hope your cats are doing better. While individual cats may respond differently to supplements, we take concerns about product quality and adverse reactions seriously. We recommend discontinuing use and consulting your veterinarian regarding any symptoms your cats are experiencing. We also understand your frustration with receiving additional shipments despite repeatedly requesting cancellation. Please contact [email protected] using the same email address associated with your order so our team can review your product concerns, previous cancellation requests, and additional shipments. You’re also welcome to share any laboratory findings with our support team for review. We sincerely apologize for the distress and frustration this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Mimi, We’re sorry to hear about your experience. We understand how frustrating it is to receive recurring orders you did not intend to authorize, especially when you've already contacted our team to resolve the issue. We also understand your disappointment with receiving conflicting information about your refund eligibility, initially being told a full refund was possible, then being offered a partial refund, and not receiving a clear follow-up afterward. We recognize that apologies alone are not enough when your concerns remain unresolved. Please contact [email protected] using the same email address associated with your order so our team can review your previous correspondence, recurring shipments, and the refund options discussed with you. We sincerely apologize for the inconsistent communication and frustration this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Angie, We’re very sorry to hear about your experience. We understand how frustrating it is to have requested cancellation within an hour of placing your order, only to receive a response after the product had already shipped. We also understand your disappointment with the lengthy return process, especially since you've kept the product unopened and have been waiting for a return label since September 4. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review your original cancellation request, previous correspondence, and the status of your return and refund request. We sincerely apologize for the prolonged delay, lack of clear communication, and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi JR, We’re sorry to hear about your experience. We understand how disappointing it is when your cats don't take to a supplement, as every cat has different preferences, especially when it comes to unfamiliar tastes and smells. We also understand how concerning it is to receive another charge of approximately $49 when you believed you had made a one-time purchase, especially after emailing our team multiple times to stop future shipments and request a refund. We apologize that you haven't received the response or assistance you expected. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the additional charge, subscription status, and previous refund and cancellation requests. We sincerely apologize for the frustration and inconvenience this has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi, We’re sorry to hear about your experience. We understand how frustrating it is to receive another order after you had already emailed our support team in September requesting cancellation. We also understand your disappointment with the 25% discount offered, especially when your original concern was stopping future shipments and resolving the unexpected order. Please contact [email protected] using the same email address associated with your order so our team can review your September cancellation request, the subsequent shipment, and the resolution previously offered. We sincerely apologize for the frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Kerry, We’re very sorry to hear about your experience. We understand how frustrating it must be to continue receiving orders you didn't expect and to still be waiting for a resolution after three months of communication with our team. We also understand your concern about being asked to return the products before a refund can be processed, especially when you haven't received the necessary return instructions. We recognize that friendly responses alone aren't enough when you're still waiting for meaningful progress. Please contact [email protected] using the same email address associated with your order so our team can review your previous correspondence, recurring charges, outstanding refund requests, and the return instructions you've been waiting for. We sincerely apologize for the prolonged frustration and inconvenience this situation has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 20, 2026

Hi Leesa, We’re very sorry to hear about your experience. We understand how concerning it is to discover recurring charges for a subscription you did not intend to sign up for, especially when you've been trying to arrange a return and refund without receiving a satisfactory resolution. We also understand your frustration with the communication you've received and how difficult it has been to get clear answers regarding your account. Please contact [email protected] using the same email address associated with your order so our team can review your subscription status, billing history, previous correspondence, and return and refund requests. We sincerely apologize for the frustration, inconvenience, and loss of trust this experience has caused. Thank you, Mariel from KittySupps

Response from kittysuppsOct 10, 2026

Hi Karen, We’re very sorry to hear about your experience. We understand how disappointing it is when your cat refuses to eat food mixed with the supplement. Cats can be particularly sensitive to unfamiliar tastes and smells, and their preferences can vary. We also understand how concerning it is to receive another shipment and charge after you've already tried to stop future orders, especially when unexpected expenses can create financial stress. Please contact [email protected] using the same email address associated with your order so our team can locate your account, review the additional charge, previous correspondence, and cancellation requests. We sincerely apologize for the frustration and inconvenience this experience has caused. Thank you, Mariel from KittySupps