kittysuppsReviews of kittysupps.com

Response from kittysuppsJun 11, 2026

Hi, We’re very sorry to hear how frustrating and disappointing this experience has been for you. We understand how concerning it is to wait this long without receiving your order while feeling that your refund requests have not been resolved in the way you expected. Shipping and courier transit delays can sometimes occur outside of our direct control, but we understand how the extended delay negatively affected your confidence in the overall experience. We also hear your concerns regarding the refund discussions and the repeated offers that did not align with your request for a full refund. Thank you for taking the time to share your feedback. We understand why this situation has left you feeling dissatisfied, and we appreciate the opportunity to learn from experiences like yours. If you’d still like us to review your order and account details more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsJun 5, 2026

Hi Kimberly, We’re sorry to hear that your experience left you feeling frustrated and disappointed. We understand your concerns regarding the subscription renewal, the shipment that was returned, and the billing issues you described. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand how frustrating it would be to see a package returned despite the address appearing correct on your account. Shipping and carrier-related delivery issues can occasionally occur outside of our direct control, but we understand how this negatively affected your confidence in the overall experience. We also hear your concerns regarding the shipping charges and the resolution process that followed. Thank you for taking the time to share your feedback. If you’d still like us to review your account and order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsJun 3, 2026

Hi Bobbi, We’re sorry to hear that your order has not yet arrived and that the delay has left you feeling frustrated and concerned. We completely understand how disappointing it is to be waiting after three weeks without receiving the product you ordered. Shipping and courier transit times can sometimes experience delays outside of our direct control, particularly with international shipments, but we understand how this negatively affected your confidence in the overall experience. We also hear your concerns regarding communication. Customers should always feel able to reach out and receive assistance when they have questions about their orders. Please feel free to contact us at [email protected] so we can review your order status more closely and assist with a possible replacement if needed. Mariel from KittySupps

Response from kittysuppsJun 3, 2026

Hi Damian, We’re sorry to hear how frustrated and disappointed this experience has left you. We understand why concerns regarding the advertising, cancellation request, chargeback outcome, and subscription experience would negatively affect your trust in the company. We also hear your concerns regarding the timing of your cancellation request and the subsequent order processing. Customers should always feel fully informed and able to manage future shipments and account preferences clearly. We understand your frustration regarding the additional shipment and subscription renewal as well, particularly after you believed your concerns had already been communicated. Feedback like this is important, and we appreciate you taking the time to explain your experience in detail. If you’d still like us to review your account, subscription status, or order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsJun 1, 2026

Hi , We’re very sorry to hear about your experience. We understand how frustrating and disappointing it must have been to wait beyond the expected delivery timeframe, only to receive a product that you believe was not what you ordered. We also hear your concerns regarding communication and the difficulty you experienced when trying to reach our support team. Customers should always be able to contact us and receive timely assistance when there is an issue with an order. Receiving an incorrect item is understandably frustrating, and we appreciate you taking the time to share your feedback. Please feel free to contact us at [email protected] so we can review your order details more closely and assist with a resolution, including a possible replacement if appropriate. Mariel from KittySupps

Response from kittysuppsMay 28, 2026

Hi Jan, We’re sorry to hear how frustrating and disappointing this experience has been for you. We understand how upsetting it is to still be waiting for your first order while already receiving billing notifications for a future shipment. Shipping and courier transit delays can sometimes occur outside of our direct control, particularly with international shipments, but we understand how the long wait negatively affected your confidence in the overall experience. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand your concern regarding the timing of the second shipment while the original order had still not arrived. We appreciate you taking the time to share your feedback and concerns. If you’d still like us to review your account or shipment status more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 28, 2026

Hi Elizabeth, We’re very sorry to hear how frustrating and disappointing this experience has been for you. Waiting nearly 8 weeks for an order and then experiencing unexpected charges afterward would understandably leave a very negative impression. Shipping and courier transit delays can sometimes occur outside of our direct control, particularly with international shipments, but we understand how the extended delay negatively affected your confidence in the overall experience. We also hear your concerns regarding the recurring charges, subscription experience, and refund request. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We understand your frustration regarding the billing and the resolution you received from support. Thank you for taking the time to share your experience and concerns. If you’d still like us to review your account and order history more closely, please feel free to contact us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 27, 2026

Hi, We’re sorry to hear how frustrating this experience has been for you. We understand your concerns regarding the subscription, the continued shipments, and the difficulty you experienced while trying to cancel future orders. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage or cancel future shipments clearly and easily. We appreciate you taking the time to share your feedback and concerns. Please feel free to contact us at [email protected] so we can review your account and ensure the subscription status is properly checked from our side as well. Mariel from KittySupps