kittysuppsReviews of kittysupps.com

Response from kittysuppsJul 21, 2026

Hi Maggie, We're sorry to hear about your experience and understand why you're disappointed. We appreciate you sharing your feedback regarding both the appearance of the product and your concerns about the advertising. Cats can be very sensitive to smell, and we understand that the product you received did not match what you expected based on the promotional materials. We also understand your concern regarding your refund. We'd like the opportunity to review your order and make sure your request has been handled appropriately. If you're willing, please contact us at [email protected] with your order details. We'd be happy to review your concerns, including the product you received and the status of your refund, and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 21, 2026

Hi Yelda, We're sorry to hear about your experience and understand why you're frustrated. We appreciate you taking the time to share your concerns. We also hear your concerns regarding the product's origin and the information you received about your shipment. We understand how important transparency is when choosing products for your pets. Regarding the refund, we understand your disappointment and the frustration caused by the experience. Customer feedback like yours is important to us, and we take these concerns seriously. If you'd still like us to review your order, shipment, or refund status more closely, please feel free to contact us at [email protected] . We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 16, 2026

Hi Jule, We're sorry to hear about your experience and understand why you're frustrated. We appreciate you taking the time to share your concerns. We also hear your concerns regarding the product's origin and the information you received about your shipment. We understand how important transparency is when choosing products for your pets. Regarding the refund, we understand your disappointment and the frustration caused by the experience. Customer feedback like yours is important to us, and we take these concerns seriously. If you'd still like us to review your order, shipment, or refund status more closely, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 12, 2026

Hi Dennis, We're sorry to hear that your cat isn't accepting the supplement. We understand how disappointing it is, especially when you were expecting it to be easier to mix into her food. Cats can be very sensitive to changes in smell and taste, and while many cats readily accept the supplement, we understand that some may be more selective. We also appreciate your feedback regarding the sweet aroma, and we're sorry it didn't meet your expectations. If you'd like, please feel free to contact us at [email protected] We'd be happy to share some tips that may help your cat adjust to the supplement and review your concerns further. Mariel from KittySupps

Response from kittysuppsJul 12, 2026

Hi Anthony, We're very sorry to hear about your experience. We understand how concerning it is when your cat becomes unwell, and we hope your cat is feeling better. We also hear your concerns regarding the subscription, the additional shipment, and the refund process. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We understand your frustration after requesting a cancellation and feeling that your concerns were not resolved as expected. We also recognize that relying solely on email support can be frustrating, especially when you're trying to resolve an urgent issue. Your feedback regarding communication and the overall support experience is important to us. If you'd still like us to review your account, subscription status, and order history more closely, please feel free to contact us at [email protected] . We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 1, 2026

Hi Zoey, We're sorry to hear how frustrating this experience has been for you. We understand your concerns regarding the recurring charges, and we appreciate your honesty in acknowledging that the subscription option was selected during checkout. We also hear your frustration after requesting a cancellation and feeling that additional charges continued afterward. Customers should always feel confident that their cancellation requests are handled clearly and promptly. Please feel free to contact us at [email protected] so we can review your account and ensure your subscription status has been properly updated from our side. We'd be happy to look into your concerns and assist further. Mariel from KittySupps

Response from kittysuppsJul 1, 2026

Hi Susan, We're very sorry to hear how upsetting and frustrating this experience has been for you. We understand how disappointing it is to wait such a long time for an order, see a delivery scan without receiving the package, and then feel that your refund concerns were not resolved in the way you expected. Shipping and delivery updates are handled by the carrier, and while delivery issues can sometimes occur outside of our direct control, we understand how this negatively affected your confidence in the overall experience. We also hear your concerns regarding the refund process and the communication you received throughout your case. We understand why this has left you feeling dissatisfied, and we appreciate you taking the time to share your feedback. If you'd still like us to review your order and refund status more closely, please feel free to contact us at [email protected]. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJun 13, 2026

Hi Emily, We're sorry to hear that your experience left you feeling this way. We understand how frustrating it can be when tracking updates are unclear and shipping takes longer than expected. Shipping routes and carrier handoffs can sometimes result in relabeling or tracking updates that may appear confusing, particularly for international shipments. We understand how this may have affected your confidence in the delivery process. We also hear your concerns regarding shipment origin, tracking information, and overall transparency. Customer feedback like this is important to us, and we appreciate you taking the time to share your experience. If you'd like us to review your order and shipment details more closely, please feel free to contact us at [email protected] Mariel from KittySupps