kittysuppsReviews of kittysupps.com

Response from kittysuppsJul 25, 2026

Hi Hanna, We're very sorry to hear about your experience, and we hope your cats are feeling better. We understand your concerns regarding the unexpected shipment and billing. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand how frustrating it is when a cancellation request isn't completed before an order is processed. We're sorry to hear your cats became unwell after using the product. We take reports like this seriously and appreciate you bringing your concerns to our attention. If you're willing, please contact us at [email protected] so we can review your account, shipment history, and your concerns in more detail. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 24, 2026

Hi Sherry, We're very sorry to hear about your experience and understand how frustrating it must have been to repeatedly follow up on your order without seeing it completed. We also understand your concerns regarding the recurring subscription option. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We're sorry to hear that the one-time order you requested was not processed as expected despite your ongoing communication. We understand how disappointing that experience has been. If you'd still like us to review your account and the email correspondence, please feel free to contact us at [ [email protected] , We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 23, 2026

Hi Antoinette, We're very sorry to hear about your experience. We understand how frustrating and disappointing it is to wait such a long time without receiving your order. Shipping and courier transit delays can sometimes occur outside of our direct control, but we recognize that the length of the delay you experienced is unacceptable and understand why you felt the need to pursue other options. We'd still like the opportunity to review what happened with your order and the status of your refund. Please feel free to contact us at [email protected] with your order details so we can take another look and assist however we can. Thank you for taking the time to share your feedback. Mariel from KittySupps

Response from kittysuppsJul 23, 2026

Hi Jami, We're very sorry to hear about your experience and understand why you're frustrated. We also understand your concerns regarding the unexpected charge and the delay in receiving your refund. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that your experience did not meet those expectations. We understand how disappointing it is to be waiting for a promised refund, and we appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can review your account, billing history, and refund status in more detail. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 23, 2026

Hi, We're very sorry to hear about your experience, and we hope your cat is feeling better. We understand your concerns regarding both your cat's reaction and the unexpected charge. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We also understand how frustrating it is when a return and refund take longer than expected. We appreciate you sharing your feedback about the delays in resolving your case. This is not the experience we want our customers to have. Please feel free to contact us at [email protected] if you'd like us to review your account, return status, and refund request once more. We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 23, 2026

Hi, We're sorry to hear about your experience and understand why you feel frustrated. We also understand your concern about being charged for an order you weren't expecting. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We regret that this was not your experience. If you'd like us to review your account, billing, and subscription status, please feel free to contact us at [email protected] , We'd be happy to take another look and assist however we can. Mariel from KittySupps

Response from kittysuppsJul 22, 2026

Hi, We're very sorry to hear about your experience. We understand how frustrating it is to wait for an order that never arrives, especially after spending so much time following up and expecting updates. We also understand your disappointment regarding the refund. We recognize how frustrating it must have been to feel that the issue remained unresolved despite your repeated attempts to contact us. Please feel free to contact us at [email protected] with your order details if you haven't already. We'd be happy to review both your shipment and refund status to ensure your case receives another review and assist however we can. Thank you for taking the time to share your feedback. Mariel from KittySupps

Response from kittysuppsJul 21, 2026

Hi, We're very sorry to hear about your experience. We understand how frustrating it must have been to receive confirmation that your order had been canceled, only to later receive a shipping notification for the same order. We sincerely apologize for the confusion this caused. We understand why this would leave you feeling disappointed and affect your confidence in our customer support. Please feel free to contact us at [email protected] so we can review your order history and the communication you received. We'd be happy to look into what happened and assist further. Thank you for taking the time to share your feedback. Mariel from KittySupps