kittysuppsReviews of kittysupps.com

Response from kittysuppsAug 13, 2026

Hi Mari, We’re very sorry to hear about your experience. We understand how concerning it is to receive another charge and shipment when you believed you did not have an active subscription, especially so soon after your previous order. We also understand your frustration after contacting us immediately to stop the shipment and then being told it had already been processed. We’d like the opportunity to review the order, billing, and subscription status more closely. Please contact us at [email protected] with your order details so our team can investigate what happened and review the available resolution with you. Mariel from KittySupps

Response from kittysuppsAug 13, 2026

Hi Lisa, We’re very sorry to hear about your experience. We understand how frustrating it is to be waiting for an order placed back in May and still feel that neither the product nor the refund has been resolved after repeated communication. Shipping and courier transit delays can sometimes occur outside of our direct control, but we understand that this length of time is extremely disappointing. Please contact us at [email protected] with your order details so our team can review the shipment and refund status and help determine the next step. Mariel from KittySupps

Response from kittysuppsAug 13, 2026

Hi Alex, We’re sorry to hear that your order hasn’t arrived yet. We understand how frustrating it can be to wait longer than expected for your package. Occasionally, courier or transit delays can occur outside of our direct control. Please contact us at [email protected] with your order details so our team can check the tracking status and help determine the next steps. Mariel from Kittysupps

Response from kittysuppsAug 13, 2026

Hi Brooke, We’re sorry to hear about your experience and understand how concerning it is to see an unexpected charge after believing you had made a one-time purchase. We take concerns about unauthorized charges seriously. We’d like the opportunity to review your original order and account to determine exactly what happened rather than make assumptions about your purchase. Please contact us at [email protected] , I’d be happy to help have your order, billing history, and subscription status reviewed and make sure any unwanted subscription is properly addressed. Mariel from KittySupps

Response from kittysuppsAug 11, 2026

Hi Mary Ann, We’re very sorry to hear about your experience. We understand how frustrating it is to experience a delayed delivery, receive an unexpected recurring order, and then find that an item you expected was missing. We also understand your concern regarding the Lysine, especially since you have a screenshot showing it as part of your original order. We’d like the opportunity to review this more closely rather than dismiss your concern. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your original order, subscription status, and the missing Lysine reviewed so we can determine what happened and assist further. Mariel from KittySupps

Response from kittysuppsAug 11, 2026

Hi Kelley, We’re very sorry to hear about your experience. We understand how frustrating it is to receive an unexpected shipment and then spend so much time trying to resolve the return and refund without seeing the promised resolution. We also understand why the repeated communication regarding the return label and refund left you feeling disappointed and concerned. This is not the experience we want our customers to have. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your order, previous correspondence, and refund status reviewed so we can determine what happened and assist with getting this resolved. Thank you for bringing this to our attention. Mariel from KittySupps

Response from kittysuppsAug 11, 2026

Hi, We’re very sorry to hear about your experience. We understand how concerning it is to see a charge and receive an order you weren’t expecting, especially when your account appeared to show no active subscription. We also understand your frustration after spending several weeks trying to resolve the issue and the financial impact this has had. We’re sorry that the communication and resolution you received left you feeling unheard and disappointed. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your account, billing history, and previous correspondence reviewed so we can determine what happened and assist with your refund concern. Mariel from KittySupps

Response from kittysuppsAug 11, 2026

Hi Tabitha, We’re sorry to hear about your experience and understand how concerning it is to receive additional shipments and charges that you weren’t expecting. Our subscription option is intended for customers who choose recurring deliveries, but customers should always feel fully informed and able to manage or cancel future shipments. We’re also sorry to hear that you haven’t received the assistance you expected after reaching out. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your account, subscription status, and billing history reviewed so we can determine what happened and assist further. Mariel from KittySupps