kittysuppsReviews of kittysupps.com

Response from kittysuppsAug 27, 2026

Hi Michele, We’re very sorry to hear about your experience. We understand how concerning it is to be charged for a second jar when you believed you had made a one-time purchase and had not signed up for a subscription. We take concerns about unexpected charges seriously and would like to have your account, order history, and billing reviewed to determine exactly what happened. Please contact our support team at [email protected] with your order details so we can investigate and assist with the appropriate resolution. KittySupps lists this as its official support email. Mariel from KittySupps

Response from kittysuppsAug 27, 2026

Hi Marcie, We’re very sorry to hear about your experience. We understand how concerning it is to receive another charge after you had already contacted us in July and were told that there was no active subscription and that no further charges would occur. We also understand your frustration that another order was processed in August and that you haven’t received the response you expected from our support team. We’d like to have your account, billing history, previous correspondence, and both unexpected orders carefully reviewed to determine what happened. Please contact us at [email protected] with your order details so our team can investigate this further and ensure any unwanted future orders or charges are properly addressed. Mariel from KittySupps

Response from kittysuppsAug 25, 2026

Hi Jessica, We’re very sorry to hear about your experience. We understand how concerning it is to see another charge after you had already contacted us and requested that no future orders be processed. We also understand your frustration regarding the amount charged on your original order and the lack of response to your concerns. We’d like to have your original order, billing history, cancellation request, and subsequent charge carefully reviewed to determine what happened. Please contact us at [email protected] with your order details so our team can investigate the charges and make sure any unwanted future orders are properly addressed. Mariel from KittySupps

Response from kittysuppsAug 25, 2026

Hi Marie, We’re very sorry to hear about your experience. We understand how concerning it is to receive another charge and order that you weren’t expecting, especially when you contacted us immediately after receiving the order notification. We also understand your frustration after trying several times to reach our support team without receiving a response. Our official support channel is [email protected], and we’d like to have your account, billing history, and order from August 24 reviewed carefully to determine why the additional order was processed. Please contact us with your order details so our team can review the situation and make sure any unwanted future orders are properly addressed. Mariel from KittySupps

Response from kittysuppsAug 23, 2026

Hi Karen, We’re very sorry to hear about this experience. We understand how concerning it is to receive and be charged for another order after you had already canceled your subscription in June. We’re also very concerned about the return address you were provided. That information should be reviewed, especially since our current return policy states that accepted returns are provided with return instructions and a shipping label. Please contact us at [email protected] with your order details and, if possible, a screenshot of the return address you received. We’d like to have your cancellation, August charge, and return correspondence reviewed carefully so we can determine what happened and assist with a proper resolution. Mariel from KittySupps

Response from kittysuppsAug 23, 2026

Hi Belva, We’re truly sorry for the loss of your cat. We understand how upsetting it must be to continue receiving charges and shipments after you had already explained the situation and were told that no further orders would be processed. We also understand your frustration that this has now happened again after the previous issue was supposedly addressed. This needs to be reviewed carefully, including your account status, previous cancellation request, and both $89.86 charges. Please contact our support team at [email protected] with your order details so the team can investigate why another order was processed and make sure the account is properly addressed. Mariel from KittySupps

Response from kittysuppsAug 23, 2026

Hi Brooke, We’re very sorry to hear about your experience. We understand how frustrating it is to request cancellation immediately, be told that it was taken care of, and then still receive the shipment — especially when another unexpected order followed. We also understand why receiving conflicting information about your cancellation has caused you to lose trust in our service. We’d like to have your order history, cancellation requests, and any recurring billing carefully reviewed to determine exactly what happened and ensure there are no further unwanted orders. Please contact our support team at [email protected] with your order details so we can review your case and the available resolution. Mariel from KittySupps

Response from kittysuppsAug 22, 2026

Hi Nancy, We’re very sorry to hear about your experience. We understand how frustrating and concerning it is to continue receiving shipments and charges after you had already requested cancellation and received confirmation that your subscription was canceled. We also understand why this has caused you to lose trust in our company. We’d like to have your cancellation history, subsequent orders, and billing carefully reviewed to determine why additional shipments continued after your cancellation request. Please contact us at [email protected] with your order details and cancellation confirmation so our team can investigate this further and ensure your account status is properly addressed. Mariel from KittySupps