KittenfyReviews of kittenfy.com

Never received my order, or any response to my questions about order status.

Liked the idea, but the mug's print is grainy, pixelated, and incomplete. Not worth the price-very diasppointed.

They wouldn’t respond to any comms about returning a sweatshirt. Zero communication which is clearly just them ignoring. So have had to go Via my bank for them to resolve.

I ordered a mug on Dec 4th and paid $15 extra for express shipping which said 3-7 business days... it has been 11 business days and all I have is a notification that Purolator made a label... I am not sure if this is an issue with the company or with Purolator but I am very disappointed. this was supposed to be a Christmas gift.

Mug came with a chip right in the middle of the picture

Very low quality mug and extremely slow shipping despite paying extra for "express" shipping. I recommend buying your custom mug from Etsy instead. Also their policy is no returns for quality concerns, gosh I wonder why???

Provide delivery projections that are far from reality. I paid extra for "express" delivery, and it is arriving 2 weeks after I ordered and almost 10 days after it was expected. For a dinky mug, that is unacceptable.

Ordered a personalised mug for my boyfriend for his birthday with our cats. Paid £24 which for a mug is expensive and afterwards found much cheaper on the likes of Etsy. Delivery time wasn’t an issue it’s just when it arrived I could hear it was smashed before even opening it. Once opened I saw the mug shattered as they’d put not bubble wrap or paper in and just chucked it in the cardboard box. Contacted them on email, no reply, used the online complaint box, no reply, contacted them on instagram, replied asked to send a photo of the design on the mug, sent and no reply now after two weeks. My boyfriends birthday has passed now so I just want a refund so I’ve not completely lost £25. Very disappointed and wouldn’t recommend this company