Kirkland'sReviews of kirklands.com

I had been eyeing a solar stool for a few weeks and when it went on sale, along with a discount I had, I figured I would go ahead and make the purchase. I purchased what I thought was going to be a WHITE stool. I purchased online for an in store pick up. It was already in the bag when I picked it up so I didn't actually look at it until the next day. @Kirklands should be ashamed of themselves for selling this! I literally went back online to make sure no where in the description it read "distressed" or "off white". No, the picture and description was white. Well what I got looked old and dirty. I can't believe someone actually put that in a bag and sold it. The only reason I kept it was because I knew I could spend another $5 on some "WHITE" spray paint and turn it into the color it was purported to be. #verydisappointedinkirklands

My first time ordering. My order didn’t come and didn’t come. Called customer service, could not do anything for 15 business days. Finally they told me I would have to reorder. The price had gone up $50. and they would not honor the sale price I originally got. Because we had moved and they would have to send it to a different address they would not honor the price. Same credit card, same person. I am not happy with their customer service. They lost a customer forever before I even got to be a customer. I don’t need to shop there.

The customer service at Kirkland’s completely SUCKS! I placed a $900 order online (most shipped to my home) but because they can’t get their act together 3 items were shipped to the Branson store—2 hours from my home. 1 item was supposedly in stock there, another was canceled, and yet the other “might” ship to that store in a “few weeks.” I was told that one of the items I ordered shipped to the store because it was oversized (a vase) but I also ordered and received a Bench! Really? A small vase can’t ship to my home but a bench can? The customer service employee was rude about the entire situation and absolutely ZERO help. Do Better Kirkland’s!!!

I purchased a large canvas wall print from Kirkland’s and was charged an additional $20.00 shipping fee “due to extra care required to deliver this item.” The print arrived damaged with scratches and scrapes, due in part to terrible packaging. The ink rubbed off on the corners and edges of the frame and both sawtooth hangers fell-off when attempting to hang and adjust the print. I wrote a one star review describing my dissatisfaction with both, the product and the additional shipping charge. However Kirkland’s brazenly refused to post the review. Any disreputable, anti-consumer company that chooses to sell cheap products, up-charges for terrible shipping/packaging and then censors accurate negative reviews is unworthy of customer patronage.

WORST customer service ever! I placed an order on 01/02/22 for 5 items to be shipped to my home address. 1 item arrived about a week later, the other 4 identical items were nowhere to be found. I checked later and found out that the 4 items were now being shipped to a store 10 miles away from me, don't know why. After another week, items were never shipped, couldn't locate them, I wanted to cancel the order but couldn't because they were in limbo of not arriving and not received by the store.Customer service couldn't do anything, never order from them again.

Horrible customer service. They deserve not even 1 star. Got my shipment in the mail and it was the wrong product. Call their customer service and their response is to take pictures of the product and the shipping slip and send an email to the returns where they will take care of it. The customer service person can not make the order right. It’s been 5 days since I initiated the request and still waiting. There is no accountability for a careless error . Person could not even double check what the box indicated it was and compare it to the shipping label. Will never order from this poorly managed company again.

Terrible service. Waited for call back 3 separate times and none came. Was sent to "corporate high priority " to help with order and never heard back. Will never order from this joke of a company.

Most HORRIBLE CUSTOMER SERVICE ON THE PLANET. I ordered two things from them, a frame and also a table center piece for Christmas. Received ONLY ONE TRACKING NUMBER… ended up not receiving the order. It got somewhat lost. They told me that both of the orders were shipped out to me on different days.. which is NOT TRUE? Because I received only one tracking.. not two… then when I told them that I never received anything they told me there’s nothing they can do. They wouldn’t give me a replacement, nor would they refund me the money. Told me to go to my bank and dispute the transaction. This is sickening. I’ll never shop from them again.