Kirkland'sReviews of kirklands.com

Don’t order anything online from here. Whether you choose ship to home or store pick up, it will be a disaster. I’ve only received 1 item from my order on 9/2/22. Other items had to be replaced and re-shipped (still waiting), another item was sent to the store. I called and confirmed that the store did have my order ready. Went to the store only for myself and the store manager to realize that Kirklands sent the store a completely wrong item. Not even close. The SKU didn’t match. I ordered a picture/canvas art piece. Kirklands shipped a vase instead! Even the store said that this happens a lot when you order online. If you like their items, then just go to the store and buy it. Trust me.

I placed an online order for 5 Fall items to pick up at store -Primrose store in Springfield MO. 9/24/2022. I went to pick it up about an hour later, with a 28 minute drive I felt the order would or should be ready with just 5 small items. I approached the counter, a young lady named HEATHER took my order # and then stated my order wasn't ready for pick up yet. I ask how long would it take and she very rudely snapped back "however long it takes me to fill the order!"... I said okay, I will browse around a bit, so I did to kill some time. About 15 minutes later, there were 3 clerks standing and laughing and chit chatting amongst themselves and making no efforts to get my order filled so I decided to cancel my order. Heather acted very happy that I had canceled my order. I walked out of the store with my reciept in hand, got to my vehicle and I then recieved notice of the order being ready for pickup! They had only canceled 3 of the 5 items. I went back to the store and called for curbside assistance on the order for the 2 items that weren't canceled. The lady could not find my order. I waited for several minutes and finaly left without order or ever seeing anyone come out to assist the situation. Heather was very rude, and had poor customer service skills. She was very unfriendly, poor in attitude and unprofessional. I was very disappointed with service there.

I ordered a lamp set & another lamp on my order. The set was delivered without one of the shades & the additional lamp, that was delivered separately, was received damaged. I contacted Kirklands, to address the issues, however I was unable to get anyone to respond. Out of frustration, I decided to take all 3 lamps back to the store for a refund. I will not order from this company again, with bad customer service & inferior order quality & delivery, it's not worth my time trying to get anything resolved.

Extremely poor customer service. I’ve been waiting for an online delivery I need as soon as possible to meet a deadline. Kirklands states their deliveries will occur within 7 to 9 days and it’s been almost 2 weeks and Kirklands has not even gotten it to the shipper. They are 100% unwilling to assist with checking into the delay. They are very quick to offer a refund which is not helpful when the item is needed as soon as possible. They are unhelpful and rude. I understand delays occur but to not be willing to even check into the delay is unacceptable. This is my first time ordering from Kirklands and I won’t order from them again.

Items arrived broken or were not included in order at all. Everything ships separately and trickles in. Items cannot be returned to local store and Customer Service is slow to respond. Description was not always adequate or accurate. Photo did not properly show dimensions. I would go to store instead of shopping online.

I seen a lamp I liked at erie,la store

Horrible customer service! Bought a lamp online got to Kirkland’s only to see it was a different color . The email lady TINA F was horrible . She kept putting problem resolved on our emails only it wasn’t and she could’ve cared less . I had to drive an hr to pick this up to get the wrong item and be told just take it back . Lady you pay for my gas and time then !

Pick up almost any item in the store, turn it over, almost every item is made in commie China. No thank you!! Never going back again!!