Kirkland'sReviews of kirklands.com

I usually purchase in store however this time the items I wanted were not in store. I ordered on 9/2. A shipping label was created on 9/3. The next transaction was 9/12 and it says on its way from California. No delivery date is given. I emailed FedEx and Kirkland’s and got a bounce back that I would be contacted shortly. Two days later and I am still waiting. I called customer service a few minutes ago and she apologized that it was late and suggested I call FedEx. I asked for other shipping options and was told there were none. I said, so don’t order on line and she said yep…buy in the store. I shared about my email and she said they are very busy and they are answered in the order they are received. Lesson learned…

Absolutely the worst customer service I have experienced. I ordered a product on 7/30. I received an email on 8/4 that my product had shipped. 3 weeks passed by and I realized I still had not recieved my product. I called FedEx, as the tracking information showed no movement whatsoever. FedEx had no information to give. I then sent an email to Kirkland’s Customer Service. I was told that I had to wait 15 business days before my item was considered lost. 15 business days from 8/4 would have been the 23rd of this month. I call the actual customer service number for Kirklands, they then decide to say that it’s 15 business days from every Monday which would make the date of 8/26. The customer service rep then tried to argue with me, as I stated I have proof in an email my item was shipped on the 4th of August, and the Rep was giving me a different date. I asked to speak to a supervisor and was then told that this isn’t how they operate and a supervisor will contact me around 24 to 48 business hours. I will never shop with Kirkland’s again. Please save yourself the time and do not order online. The customer service rep then stated that I can’t even request a refund until Monday the 26th. This is almost like theft for them to hold your money with no recieved item. They do not know how to operate effectively or treat their customers. Absolutely disgusted.

Horrible service! Order an item via the website. Next day stated shipped. Day 10 now and still no movement. Called Kirkland and they say nothing they can do bc FedEx is to blame here. Usually the items are sitting in a warehouse waiting for FedEx to pick it up. They can’t consider a package lost until 15 business days! Then they can refund me. What a bunch of liars. I asked to cancel my order bc I will be moving at the end of the month and will no longer be at the shipping address. They said nothing they can do. Told me to call FedEx and talk to them. If I would have known this was going to take this long to receive this I would have never ordered anything. This is ridiculous! Horrible service!

will never buy second hand equipment from them don’t last long at all very poor

Purchased a dishwasher from Kirkland Stoke which only lasted five months had lots of issues the very first time I bought it and not willing to replace or fix the machine. Regardless of the warranty run out very poor. Secondhand equipment is not worth buying at all which won’t last you very long, not happy with the company will never use them again very poor.

I love Kirklands. It is one of my favorite stores. The only complaint I have is the woman who works in the Deptford, NJ store. Every time I go in there she is just so miserable. She has waited on me several times. No interaction ever! And when I do interact it is just nothing!! Sometimes I will go out of my way and go to another store because of her. I wish I could give her name. I don’t know it. She is usually there during the day. I have never written anything negative in my life! This is very unusual for me to do this. Many times I need help, but forget it. I would never ask this woman! Literally no Thank you, nothing!!

Kirkland's needs to fix their website when you try to review are purchase you get an error. Kirkland's is aware of this & I was told we can't fix it only happens to a few people...don't seem to care.. horrible customer service & I'll shop somewhere else!!

Ordered a pair of lamps. Both arrived broken. Terribly packaged. They sent another lamp which I did not request. It was also broken. Lamps had no harps. Do not buys lamps from Kirklands