Kirkland'sReviews of kirklands.com

I wish I could leave a comment without a star! And I wish I had read these comments before I ordered online. I placed my online order, three days later the shipping label was printed. But it is now 4 weeks later and my order still hasn't left it shipping location. WTH! Never ever again!!! Horrible customer service, why do you even offer online shopping??

Where do I begin. Cute stuff? Sure. Will you ever receive it? Probably not. Placed an order a month ago, got zero communication on items or any updates for that matter. I have called customer service 7+ times to discuss my order. Now a month later, 2 items are no longer in stock and the rest of the items are in limbo somewhere without any updated tracking label (FedEx tracking label provided a week ago and the package has not moved). Hit or miss with customer service representatives and corporate also gives the runaround. Don't bother with the callback option, they will get to you the next day. Total waste of time. Save your money!

I placed an order August 18th, and still have yet to receive my order. I called the store (this is not their fault), and it won't be in this week. Which now means the earliest I could get it IF it's on the truck is Thursday, October 8th. 7.5 weeks later. I have emailed 4 times to customer service and received one response. Poor poor customer service. I would have never placed an order with them if I had known I would not receive my order and get no communication about it.

My son and I went into Kirkland’s In Gadsden Alabama tonight unaware they would be closing in 10 minutes we were rudely informed as we entered by a employee I said okay we are just going to make a quick trip through since my son just purchased his 1st house. Neither me Or my son had a face mask on I have COPD and am not able to wear one after about 3 minutes in the store we were informed by the same rude employee that had her face mask under her nose that we would have to leave because we didn’t have a mask on we were never asked if there was a reason we couldn’t wear a mask nothing. My son is a detective and all was recorded on his body cam. We left the store but as we were leaving We noticed there was another employee with no face covering on at all. We would not have made them stay over there 7:00 closing time they lady was very disrespectful and was bothered that we were there so close to closing time. Both employees were African American and we are Caucasian makes me wonder if we were African American would we have been treated differently. We may turn in the video footage to a lawyer due to feeling as we were discriminated against. Very disappointed on this conduct I have spent a ton of money at this store over the years NEVER again.

I don’t recommend getting things shipped from them. It took a month to receive my shipment and my $100 item came broken. They put my fragile order in a box without any protection. I’ve been in contact with them for an additional two weeks and they still haven’t made it right and have been very rude ☹️

I bought a $140 floor mirror on 7/28/20, and after 3.5 weeks of "processing" they canceled my order out of the blue. I've tried emailing and calling but I'm unable to get through to anyone regarding this issue. Stay away from their online store if you ever want to see the things you buy

I would not even give one star unless I had too. I purchased a mirror from the Clovis, Ca. location around 6 months ago prior to the Covid-19 outbreak and closure of all shopping malls. Within that time we tried to put it up according to the instructions on the back of the mirror and the piece that was to be screwed into the wall fell off. We tried to return it recently and were told we could only exchange it for merchandise in the store. I was not expecting a refund but they did not even offer store credit. The woman that was trying to help us was incredibly nice but the Asian gentleman was extremely rude and disrespectful. I would love to shop and purchase items in your store as it looks as if you have a beautiful selection of merchandise but I refuse to EVER walk into one of your stores in the future.

I purchased a wall decoration for above my television. I wasn't sure if it was the right size but, since I was there, I decided to buy it and try it. I figured if it was too large, I was able to return it without an issue. Upon taking it home, I realized it was way to large and there was no where in the house for me to put it (things tend to look smaller in the store). I went to the store to return the sign only to be told it was a "green tag" item and I was unable to return it. The cashier told me when I bought the decoration that the employee should have told me but she was unable to return it. Had the original employee told me I couldn't return this, I would have went home and measured first. I am now stuck with an item that I cannot use and have no one to give it to. I contacted customer support to see if this could be resolved only to basically be told "oh well, they should have told you but they didn't." To be told green tag items are not returnable until after I purchase the item is absolutely unacceptable. I have never purchased a green tag item from Kirklands before so I had no idea these items were nonreturnable. I would have even been okay with store credit to make up for the employees lack of knowledge. I will NEVER shop at a Kirkland's store again. Extremely rude customer service that are not interested in helping.