Dr.Ahmed N.
Over charge even for their repai fault,failed dispute with bad customer service
Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines. I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows: * Near Side Wheels and tyres Scuffed * Near Side Door front Dent - Inspection Notes: Dent paint damage * Near Side Door rear Dent - Inspection Notes: Dent paint damage * Off Side Door rear Dent * Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled I have two specific points of contention regarding these charges: * I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over. * The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use. .


