KINTO USReviews of kinto.services

Non prenderò mai più una vettura con Kinto, questa è la mia prima volta ma vi assicuro che sarà sicuramente l'ultima. E' da Giovedi' 20 Novembre che ho forato sull'autostrada Napoli Roma (premetto, sono di Roma e stavo facendo rientro a casa fortuna vuole che un collega era dietro di me e mi ha riportato a Roma....) hanno caricato la mia vettura, una Lexus NX 350, e portata in un concessionario a Caserta (Svezia auto srl Casagiove) il giorno dopo Venerdì 21 Novembre dove mi comunicano che fino a che Kinto non li autorizza alla riparazione non mi possono riconsegnare la vettura. E' da più di un'ora e mezzo che sto chiamando la Kinto e mi mettono in attesa (sono ancora il nr 9). Di sicuro, dopo aver letto le altre recensioni, capisco che non sono affidabili, mi chiedo se non sia il caso di bloccare la Ri.Ba. bancaria nel frattempo. Comunque, qualcuno risponde alle recensioni ed a questo vi comunico che mi chiamo Danilo Tomei il mio nr è 348 5478243 la mia mail è , rispondete se avete una dignità e soprattutto una coscienza verso chi spende soldi veri(€ 1390 mese) per lavorare. Forse dovreste essere citati per aver fatto perdere soldi a molte persone. Io sono qui, vi aspetto.

The absolute worst experience I have ever had. Almost resorted to calling the police due to lack of support and customer service. We hired a car to be picked up after 11pm. By 11:30pm, we were still unable to access the car as their app was not working. We called customer service and their advice was to delete the app and reinstall, to which we did. It did nothing so we called again. At this point it was almost midnight. After some attempts at trying to open the door, he simply stated we had to walk over to a different car park for a different car as the car that we hired and paid for specifically was not working. He showed no empathy or remorse for the situation we were in and did not apologise once. After he advised us that the only car available was in a different parking lot, he put us on hold without even letting us know. We walked 20 minutes at 12am in the freezing cold weather to get access to a different car. We waited until 12:30 and this person did not remove himself off hold. We had to end the phone call and call from a different number to see if he would pick up, to which he did. He then advised us that no cars were available, even at the carpark that HE TOLD US TO GO TO. At this point, I had become extremely frustrated and stated I would be reporting this to the police because their lack of service, support and general ability to help was completely absurd. He then advised a car was available and in less than 5 minutes he opened the car for us. This situation was absolutely insane and I will be reporting this to Victorian Consumer Affairs. Please save yourself the stress. I cannot emphasise this enough. This company is completely useless at providing service to their customers. I will NEVER be booking with them again and I will tell everyone I know not to either.

In Australia Kinto is useless. At first their app didn't work and was impossible to download, then when I managed to finally install it (days later) it wouldn't recognise the account that I created, despite resetting the password multiple times. Customer service was non existent and the vehicle that I had booked was not able to be collected. Avoid at all costs.

Jeg er flittig bruger af kinto i København. Bilerne er pæne og rene. De par gange jeg har snakket med kundeservice, har jeg mødt stor imødekommenhed. Kan varmt anbefale denne miljøvenlige mulighed. Håber de på tidspunkt også tilbyder biler med anhængertræk, så kan jeg få min cykel med i sommerhuset :-)

Após assinar o contrato não existe mais nenhum apoio ao cliente. Completamente intransigentes, nunca sabem dar nenhum informação, enorme rotatividade de funcionários. Encerraram minha reclamação sem resolver.

Oprofessionellt och oansvarigt – undvik KINTO. Jag tilldelades en bil via Kinto där bakdäcken gav utslag på instrumentpanelen direkt när jag började köra – ett tydligt tecken på att något var fel. När jag kontaktade kundtjänst fick jag veta att jag själv skulle göra en "okulär besiktning" eller åka till en verkstad för att få däcken kontrollerade och eventuellt åtgärdade – på egen tid. Eftersom jag inte hade möjlighet till det (jag hade en planerad långresa), tvingades jag återlämna bilen, boka en ny och ligga ute med dubbla kostnader, plus förlorad tid. Jag blev lovad ersättning, men det följdes av 12 dagar där jag bollades runt mellan ett tiotal olika kundtjänstmedarbetare. Trots att jag skickade in dokumentation flera gånger, möttes jag av slingriga svar, tystnad och förhalningar. Det känns som att Kinto har som strategi att trötta ut sina kunder så att de till slut ger upp. De tar inget ansvar, även när bilen uppenbart är fel på – och deras kundtjänst är bland det sämsta jag varit med om. Använd inte KINTO Share. Det är oseriöst, oproffsigt och direkt olämpligt när något går snett.

J’ai rendu ma voiture au bout de 3 ans de LDD comme stipulé dans le contrat avec 600 km en moins. Les prélèvements mensuels se sont néanmoins poursuivi et je n’ai aucune nouvelle sur une date de remboursement de ceux-ci. Leasing à fuir.

Je viens ajouter ma catastrophique expérience à toutes les autres. Que de temps perdu et de stress. Mal conseillée, j'ai pris un contrat LLD sur 5 ans! Aucun accompagnement, aucune réponse, que des mails automatiques "votre demande a été traitée"... un site en maintenance depuis plus d'un an... au téléphone aucune réponse autre que "écrivez un mail" et par mail, pas mieux... des frais de prélèvement impayé de presque 500€ alors que mon nouveau RIB a bien été communiqué... des mises en demeure avec menaces de poursuites meme quand on a toujours payé... un contrat à bien bien bien lire avant de signer: si votre entreprise est florissante et que vous êtes en parfaite santé ça peut vous convenir, mais attention au moindre pépin, vous n'aurez aucun interlocuteur ! Alors que leur publicité promet la flexibilité et une relation privilégiée avec une équipe qui vous accompagne... Jamais je n'ai vécu une expérience commerciale aussi horrible! (Et perdu beaucoup d'argent...)