Donna G.
Love the rings - but VERY UNHAPPY WITH CUSTOMER SERVICE AND I MUST RETAIN REFUNDS FROM PAYPAY
APRIL 9, 2018 UPDATE ISSUE RESOLVED I wanted to update that I was contacted by Tracy Luo from King Will and she is working with me to provide refunds. Everything has been worked out on the positive side and Tracy has been very nice and helpful. Bottom line, HAD I MADE SURE I HAD THE CORRECT RING SIZE BEFORE ORDERING I WOULD HAVE HAD A POSITIVE EXPERIENCE FROM THE GET GO. I wouldn't hesitate to order King Will rings again but I think they have some tweaking to do as far as customer service. They do aim to please it's just that with today's technology it should and can be a much smoother process. I wouldn't hesitate to recommend the rings but if in doubt about your ring size don't order until you know for sure! Subject: Return/Refund Fwd: Re: Your Brandline order has shipped (KW-100000802) and New Order Confirmation This is my fourth attempt to contact you through e-mail. My first and third attempts were sent through your website last week and I have no record of it since it was sent from your site (but would have been on 3/19 and then again today. My second attempt was on 3/20 below and this is my fourth. I'm getting concerned as I've placed two orders through your website. The first was on 3/13 (Order ID KW-100000802) which was shipped/received; however the rings must be returned as they do not fit so I need a return label. The second order was placed on 3/19. I have PayPal confirmation for second purchase for $60.47; however to date (it's 3/22 I've not received an e-mail confirmation of my order, shipping confirmation, etc. from you. There is no contact information on your website, other than an e-mail address. Please advise asap otherwise, I feel I will need to contact PayPal for refunds and I would really just rather return for refund and receive the new rings. Thank you in advance. THE E-MAIL ABOVE WAS SENT TO DIRECTLY THROUGH KING WILL WEBSITE TWICE, ONE TO BRANDLINE, ONE TO MAXLEAD, ONE MAKETINGKINGWILL AND STILL NO RESPONSE!!!! IF THEY CONCACT ME BY DAY'S END I'LL AMEND MY REVIEW.




