KingsYardReviews of kingsyard.com

I ordered a bird feeder which wasn’t a good fit with the rain and the water here. So they send me a return label that cost more than the cost of the bird feeder. These people have terrible customer service. I will never buy anything else from them.

I would never purchase from this company again. The item I purchased did not work out. I wanted to return it but was told I had to have the original box which I had already recycled. That is ridiculous. Buy from Amazon! They have a wonderful return policy.

This company is dishonest. Their return policy clearly states "For guest customers, we offer free returns within 30 days upon delivery, if you have signed up as our member, you will have extended warranty period, please refer to our member page for detailed information." However after purchasing 2 feeders and wanting to return one of them because it was not very well made, they did not honor the return policy and made me pay the return shipping. They received my return on 10/15/26 and I have still not received my refund. I would not do business with this company, they are not to be trusted.

Less than 1 star. I bought a feeder from Kingsyard and was very disappointed in the quality for the price. I wrote them letting them know I wanted to return the feeder. They sent me a label to return it with. It was going to Amazon Warehouse. I took the package to ups and they quoted me 18.00. I couldn't believe 1. That I had to pay again to ship the birdfeeder back, 2. That it was going to Amazon when I purchased the feeder specifically through Kings Yard. I reached out to Kings Yard several times with my dissatisfaction about me needing to pay to ship the bird feeder back for 18.00 when I paid to have the birdfeeder shipped to me through Kings Yard for 7.00. I asked for a prepaid label, and they would not provide one. I called, asked to talk to a supervisor, I was told I couldnt talk to one I would have to email their customer service. So I did once again, and asked for a supervisor, and once again I was told no prepaid label, I would have to pay to return the feeder back, and my email was not forwarded to a supervisor. I will NOT be buying anything from Kingsyard again. They outsourced my order to a 3rd party and my bird feeder was expensive. Their customer service is absolutely terrible. They do not listen, its like they are reading and answering via a script. And you cannot communicate with a supervisor at all. I found a beautiful bird feeder locally, for half the price of the one I got from Kingsyard. Very very disappointing.

I purchased two birdfeeders, in honor of my now deceased daughter, of which I thought were bluebird feeders (the symbol for my daughter's passing). When they came they were suet only holding feeders. I attempted to explain this to them, of which is a whole other ordeal, talked a to a person ONE time, just to find out that they would not honor their 30- day return policy. The shipping label they sent me - WAS NOT A PRE-PAID label and to find out - I am expected to ship these two incorrect feeders BACK TO NEVADA from New York. It will cost be more to ship the feeders than they are worth. Companies that sell items have access to discounted shipping labels - they could have assisted me or paid half or something?? They couldn't give me the time of day, nor could I talk to a person. IF YOU'RE UNSUE DON'T PURCHASE. If you don't like it or decided it doesn't meet your needs - they won't help you to return it.

My bird feeder was knocked over by a bear last spring. It damaged the bottom screw part of the feeder. I contacted Kingsyard a number of times for a replacement part to no avail. They don't sell such parts so I would need to order a complete unit which I can't afford to do. I receive no positive assistance from KingsYard AI system. Not at all helpful. Non one to call to talk too. Poor Service. I won't consider KingsYard for a pruchase again.

Item ordered 11/5/2023. Order finally delivered on 12/19/2023 and was broken when received. Seller was contacted 12/19/2023. No response. Website states response within 48 hours. Seller was contacted again 1/2/2024. No response. Website states response within 48 hours. Today is 1/5/2024. Website states no refunds after 30 days. Seller is incompetent or a scammer. You decide. I know what I think the seller is. See above.

I ordered a hummingbird feeder on Dec. 12th, 2023. It never came. I couldn,t track the package from the email they sent. I have emailed customer service about 5-6 times and no one responds. I can,t seem to find a phone # to call. I am very disappointed in this company