KINGSTONReviews of kingstonbrass.com

Not the quality I had expected. My faucet handles have inlayed pieces marking hot and cold water and they keep popping out and look as if they are 2 different sizes or shapes

I have purchased Kingston brass brand 3 x now because I have a claw tub and not too many options for choosing hardware for the tub. I have also purchased bathroom faucet hardware 2x. With the 1st hardware I purchased the small buttons with the 'C' and 'H' fell off on both the tub and sink fixtures. I called the company and was told they do not replace buttons instead they send the entire part. Most would jump at that fact except that means I have to hire a plumber to replace the parts. Infact, when I replaced the parts with the issue, the plumber asked, " why are you replacing?" "These are new!" The 2nd time I replaced the knob on the tub, porcelan, because it fell off and broke when it hit the tub. Then on the sink, the hot water would not shut off as if the washer was worn so that we had to turn the hot water off. The 3rd change I only changed because I wanted something without porcelan to avoid falling and breaking again. What I would recommend is better craftsmanship. Have pride in the company! Just because free replacement is offered should not be the solution to a production issue. The date provided is inaccurate as it is only a guess.

Make a better product. I have bought this item for the second time and it just doesn’t last long enough for the price.

Good service on parts. Replaced tub diverter valve. Works great.

The process to order, return, contact anyone for more information has all been more than disappointing. Long wait times on hold. No call backs. Lengthy waits for reimbursement. I am sorry to have a difficult to find part that limits my options.

My husband was a plumbing contractor before he passed. When I needed a replacement faucet for my bathroom I wanted two things. First a vintage fixture to match the tub and shower, and second (more importantly) a brass body. I’m tired of plastic incorporated into today’s faucet. Luckily, I after researching on the net I found exactly what I wanted in a Kingston faucet. I pride myself on shopping locally, however if the product is not available I research the web to meet my needs. I love the faucet, haven’t had any problems with it in the 5 months since it was installed.

Kingston makes a high-quality faucet that I expect will provide years of service. It is made of heavy steel and it looks very nice in our bathroom.

When I finally tracked down the cartridges for my Kingston faucet, they were impossible to install. I was able to take apart every other element of the faucet except for the cartridge chambers! I was unable to return the cartridges and am out significant $$$ for what appeared to be a simple maintenance task. I hope others do not make this same mistake. I purchased and installed a new faucet with lifetime free cartridge replacements so I would not have this issue again.