KINGSTON Reviews | Read Customer Reviews of kingstonbrass.com

KINGSTONReviews of kingstonbrass.com

3.9334 reviews
Tools & Equipment
12775 RESERVOIR ST., Chino, California

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KINGSTON

About KINGSTON

At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.

KINGSTON (kingstonbrass.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: kingstonbrass.com
Website: kingstonbrass.com
Category: Tools & Equipment
Location: Chino, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KINGSTON reviews

334 approved reviews, newest moderated first

Tommy
Jun 12, 2026
Very pleased
Very pleased. Thank you Tommy
Response from KINGSTONJun 23, 2026
We really appreciate your positive feedback, Tommy!
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Charlotte U.
Jun 9, 2026
The faucet was beautiful but could not…
The faucet was beautiful but could not be put together due to missing part so it was returned.
Response from KINGSTONJul 13, 2026
Dear Charlotte, We're sorry to hear about your experience. Our Customer Support team reached out to see if there was anything further we could do to help. We appreciate your feedback and are always here if you need assistance in the future. Kingston Customer Experience Team
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David
Jun 9, 2026
The online ordering is always easy the…
The online ordering is always easy the order arrives when it is supposed to and the product is always high quality
Response from KINGSTONJun 16, 2026
Thank you for your kind feedback! We're glad to hear you've had a smooth ordering experience and that our products continue to meet your expectations.
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Chris
Jun 9, 2026
I’m a plumber and have experience with…
I’m a plumber and have experience with Kingston brass. It is a solid very good quality fixture. I purchased a deck mount for my free standing tub. It was surprisingly cheap. The fixture came in and I installed it but failed to notice it was cocked at a funny forward leaning angle. Now thw cheap price made sense as another model that looked just like it was double the price. I didn’t see anything on the description about its forward leaning angle. Maybe I over looked it. I dunno. I was already so far in my project that I just rolled with it. It works great. It just looks peculiar. Oh well
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Jason M.
Jun 8, 2026
Speedy Delivery
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The speed that we receive things is perhaps the largest differentiator from your competition.
Response from KINGSTONJun 16, 2026
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
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Sean
Jun 6, 2026
I love the new faucet!
I love the new faucet!
Response from KINGSTONJul 2, 2026
Hi Sean, Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit. Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you. Kingston Customer Experience Team
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Joseph
Jun 2, 2026
It came fast
It came fast, sales rep was very responsive and the price was good.
Response from KINGSTONJun 17, 2026
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
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Mollie
Jun 2, 2026
Kingston products are great and the…
Kingston products are great and the insider prices can't be beat. My rep Mary Cortez is also just the best!
Response from KINGSTONJun 16, 2026
We're glad you're enjoying our products and pricing. Thanks for recognizing our team!
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