King Soopers/City MarketReviews of kingsoopers.com

TWICE in six months some moron somehow charged another customers order to me. They charged an order of 175 dollars, which overdrafted my account. King Soopers first didn’t want to refund me then I had to tell them to, and they said it would be 2-5 days, I don’t know why it wasn’t immediate. I told them I’d overdraft FOUR TIMES and every cs rep said it was on the way. It’s 6 days later no refund and 240$ in overdraft charges. I’m never giving them another dollar. As bad as Instacart is, you’re so much better off using them. UPDATE - Two weeks later still no refund that 7 people have said was processed and on the way and I got an email saying the refund was not approved

The Kingsoopers on Martin Luther King jk in central park has the worst employees. If they dislike their jobs so much, might as well go look for a different job. I visited today on May 6, 2025, the chubby light skin girl with blonde curly hair working self check out had an altitude for asking her a question. The security guard asking for my receipt, after standing there and seeing that i scanned everything. And i was the only person they requested to see a receipt from. If i wanted to steal, I would have ran out the door! I am a hard working, tax paying citizen, there is no need for them to profile me, for asking questions about prices that are not ringing up as they are on the sign.

The store in Castle Rock, CO on Promenade Parkway is an absolute disaster. Their corporate office should be ashamed to have their company logo on the building. The sheer laziness of their staff is disgraceful. I have never taken the time to negatively review a grocery store but this kind of behavior has got to be addressed. The town of Castle Rock is one of the nicest communities in the country. First I want to address the deli. A prime example of our frustration is our experience tonight. I sent my husband to this location tonight to pick up some corned beef and rye bread for some sandwiches for dinner and for his lunches this week. He specifically requested it "thin: almost shaved. Somewhere between shaved and the thinnest they can slice it". I have a medical condition in which I don't digest food the way other people do as well as two members of our family suffer from dry mouth. He made the trip with plenty of time for them to process his order. He came home and $40 later in corned beef, it's sliced about 2mm thick. It's clear that the employees have it in their head that they can save time by cutting it thick and have to move their arms less to get to 2 lbs. Now, I realize you'll have to move your arms twice or maybe even three times as much to accommodate our request but having been in customer service for nearly 30 years, I know that if you don't do it right, you'll end up doing it right the second time. I'm beyond disappointed in the lack of service in this store. Ordering online and picking up here takes forever. Items are expired so check your labels. Management is a mess. These issues should be resolved by now. Roll the staff that doesn't want to do the job they're hired to do and put some pride into your company you represent everyday. So funny how they have no trouble accepting their paychecks from the corporation they work daily to run to the ground.

I stayed up late, waiting for my delivery order, which I paid extra for to get same day (I have a yearly delivery membership with they are delivery service, Boost). I did that because I bought my multiples of staples that were on sale and used all my coupons. I paid a helper $38 at $19 an hour to help me place the order because I have neck issues. It's the last day of the coupons and sales, and they canceled my order after they sent a texting and it would be an hour and a half late. I'm so tired and am not going to have enough sleep. I was willing to lose the sleep to save the money. My savings was $76 plus the $38 plus my sleep. I'll need to pay $19 an hour for 1 hour to redo the order as well. They offered me $10 to make up for this. I explained the circumstances and my expectations of Kroger, asked them to please have the same order for the same price sent in the morning.. but they we're not so obliged.

Beyond awful. Customer service needs firing. Sent 8 emails to get a $88 receipt, and they have finally sent me their standard e-mail that I received after my first e-mail and this is despite another e-mail promising the receipt within three working days. Useless beyond belief and will not shop there again

I was in KING SOOPERS yesterday and I cannot believe how much they are raising all the prices many close to a dollar per package. I can’t afford to shop there anymore. If I do, it’ll be just the ad. They have very deep pockets. I think they can absorb some of the cost of the raises and not pass it on to the consumer as they always do it’s very disappointing.

king soopers employees are on strike, I looked uptheir earnings last year and they made enough to pay out over $7 billion to investors, yet they are cutting the employees benefits? That tells me a couple things about this company. 1. they are overly focused on profits at the expense of their employees who deliver the services to customers that keep the company in business. 2. they are charging me too much for products, gouging due to inflation. 3. management/leadership is no different than other greedy/callous corporations in their treatment of the people who are their assets. I support the people who make king soopers a store that I like to shop at, helpful, friendly, knowledgeable, they remember me by name, always nice/respectful. This means that I will be shopping elsewhere until they resolve their differences and I hope the employees get a better deal.

BearValley King Soopers is far from friendly and fresh! The remodel was a complete waist of money. Sunday morning 8am you would think they would have fresh donuts or at least some donuts instead of NO donuts. Friendly is far from Misty In the produce. This store should be closed or taken over by new management 🤔