Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs reviews

Showing 72 reviews with 1 star · Clear filters

HYUN B.
Feb 16, 2023
I need to receivWhen did you place your order and have you not shipped the product yet?e the product and write…
I need to receive the product and write a review. When did you place your order and have you not shipped the product yet? Please take care of shipping the product
Response from Kineon LabsFeb 17, 2023
Hello Hyun, Thank you for sending this feedback. We can happily say that we're working around the clock to ship orders as we speak. As per our continuous update with you, we've had a backlog of orders due to the Chinese holidays giving us a stock/shipment delays but you can expect your order to be shipped within this week. We hope the performance of the device lets you view Kineon on a more positive light so we hope you can update this review in the future! Kind regards, Kineon Customer Support Team
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Dinkar J.
Feb 2, 2023
Totally shambolic handling of my order
Totally poor handling of my order. Ordered and paid for product on Jan 15th and still haven't received it as of Feb 2nd! Further, didn't get any delivery or shipping updates from the company.
Response from Kineon LabsFeb 9, 2023
Hello Dinkar, We appreciate you for sending this feedback and we sincerely apologize for the inconvenience you've faced with the order. We've sent you a follow-up email regarding your order and we definitely would love to resolve this issue as soon as possible. Kindly send us a reply once you have the time to check the details. Looking forward to your reply! Kind regards, Kineon Customer Support Team
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Andreas S.
Jan 31, 2023
Product doesn't do anything clinically
Product doesn't do anything clinically. Merchant did not cover return shipping costs even in spite of a money back guarantee.
Response from Kineon LabsFeb 1, 2023
Hello Andreas, Thank you for raising your concern and we're very sorry the Move+ has not positively helped you with your condition. We've sent you a follow-up email to know more about the details of the problems you've been having and we would be happy to further support you even though you've returned the unit. We look forward to your reply and hope we can sort this one out! Kind regards, Kineon Customer Support Team
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Dan P.
Jan 27, 2023
What happened to my knee + devise
What happened to my knee + devise. Signed up and paid over a year ago and have never received my product.
Response from Kineon LabsJan 27, 2023
Hi Dan! We're really sorry for the delay with your order, however it looks like you haven't been receiving our emails regarding the completion of the Pledgebox shipping survey. We emailed you back in July and September last year. Would you mind checking your junk folder to see if these came through? We look forward to getting your device over to you soon! Kind regards, Tor Kineon Customer Support
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Fergus M.
Dec 21, 2022
Stopped receiving replies, no idea when or if delivery will come after it was guaranteed before christmas.
ordered on 8 December and was told they would guarantee delivery by christmas. its now 21st of December and i'm yet to even receive a tracking number. I emailed them over 24 hours ago asking what the status of my delivery is and telling them I haven't received the shipping survey yet (i've checked my whole spam folder since 8 December) and still haven't heard back. I also can't find a number to call and when i try use the website chat option it says "there is a problem please try again later" Its getting to the point now where i'm starting to worry slightly if this is a scam and that i'm never going to receive my product. I also worry that if the product does comes and after 30 days of use i'm not satisfied and return it, they won't send the money back. I'm not too worried at this point but I just want to get some feedback. Thanks
Response from Kineon LabsDec 22, 2022
Hey Fergus, We appreciate you for raising your concerns and we apologize for making you feel worried. As per our conversation, we've sent you a confirmation that we're sending out the order immediately after the shipping confirmation is filled up. We're happy to waive off the shipping fees in this case and we hope this alleviates the frustrations caused by waiting. Rest assured we'll send our your order as soon as possible and send you a follow-up email with the tracking. Happy holidays! Kind regards, Ed
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Olafur
Dec 18, 2022
Terrible purchasing experience
Terrible purchasing experience nearly leading me to purchase 2 items. Beware when you are forced to fill out a stupid survey
Response from Kineon LabsDec 19, 2022
Hello there, Thank you for raising this issue with us. We're very sorry for the frustrations caused when filling up our shipping survey form! We'd like to ask for more details to fully understand your experience and fix the issues you've had. A follow-up email was sent you so we can get a better idea on what happened. Though we've just transitioned from 1 check-out process to another, rest assured knowing that we'd like to provide the best possible experience and we'll definitely work on improving. Looking forward to your reply! Kind regards, Edward Kineon Customer Support Team.
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Rex H.
Dec 9, 2022
Not a bad review, want to get in touch with customer service
I just recently purchased a product from Asia and I wanted to know how long it will take from customer service but they have not gotten back to me. I need to leave soon so It is a rush to get the product. I saw from other reviews that it takes a long time to come after purchasing the product. Will change review once I hear back
Response from Kineon LabsDec 9, 2022
Hello Rex, Thanks for raising this issue to us. We've checked your registered email address but have not received any inquiries from you. We've sent a follow-up email with additional details regarding your order and we'd be happy to assist you further if you need anything else. Looking forward to hearing back from you soon! Kind regards, Edward Kineon Customer Support
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Jeff
Nov 22, 2022
Product not received
Never received the Move+ product that was ordered back on October 23. Thank Jeff
Response from Kineon LabsNov 23, 2022
Hello Jeff, We're very sorry to hear that you still haven't received your order. We're available 24/7 via email so rest assured that we'd be happy to assist you in solving this issue. Can you please reach out to us via [email protected] and send us your order details so we can pull it up and have it sorted out? We're not able to view your email address so looking forward to your reply! With kind regards, Edward Kineon Customer Support
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