Kim
Zero communication.
Ordered through Indiegogo on April 3rd, still no confirmation of any kind on the status of my order. My take on online shopping is that the seller usually sends an email acknowledging the order, plus an optional input of estimated delivery dates. All I get is an email asking me how my experience was with the purchase- well, my only experience with this purchase is with lack of proper communications. This is especailly frustrating because I don't live in the states; so, what's up with my order? Email correspondence before the purchase assured me that the Indiegogo shipping date of "June 2023" is as per the platform policy, and that they will ship almost immediately. Clearly not the case. A follow up email asking about whether I will be receiving the newer Move+ Pro and relevant charging specs, also ignored. Plenty of reviews here discuss communication and shipping as a huge issue. I can attest to those complaints. Edit (April 10th): Bump from one start to two. I got an email response about the questions I had, and the Indiegogo policy (10 days to lock a purchase) seems to be a major delay factor for most buyers on that platform. That said, my order was on the 3rd so I'm expecting it to start shipping on the 13-15th range. Will update when I receive the product. Edit2 (April 20th): Back down to one. Contribution locked on Indiegogo, still no shipping or contact (yes, there are emails about them promising to get back to me, but that was already 3 days ago).
Response from Kineon LabsApr 7, 2023
Hi Kim, Thank you for raising your concern. We're very sorry for the lack of communication on your order but we'd be more than happy to help you out! We do send shipping confirmation emails to our customers once your order has been shipped. Orders made in Indiegogo go through a lock-in period for our backers to have a time to adjust their order or change their shipping information. If you can kindly contact us at [email protected], we would be more than happy to track your order and provide its status to you. Looking forward to sorting this issue out! Kind regards, Kineon Customer Support Team